Nordic Customer Service Specialist

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång · Logistikhantering

I korthet

Electrolux Group is seeking a Nordic Customer Service Specialist in Stockholm to manage order management and delivery performance for Nordic business customers. This hybrid role involves acting as a primary contact, resolving issues, collaborating internally and externally, and using systems like SAP, C4C, and Genesys.

Ansvarsområden

Act as the primary point of contact for assigned business customers, responding to inquiries regarding orders, stock availability, deliveries, pricing, and product specifications via email and phone.
Manage orders with accuracy and efficiency, ensuring high-quality order processing, planning, and follow-up to support reliable and timely deliveries.
Monitor delivery reliability, proactively identify potential issues, and coordinate appropriate actions to meet customer expectations.
Build strong working relationships with internal teams and external customers to resolve issues and ensure effective end-to-end order fulfillment.
Handle customer requests, complaints, and operational challenges within established processes and guidelines.
Use systems such as SAP, C4C, and Genesys to manage customer interactions and support efficient daily operations.
Monitor service level agreements (SLAs) and key performance indicators (KPIs), identify opportunities to improve ways of working, and actively contribute to Lean initiatives.
Participate in customer meetings and team activities, sharing insights and helping strengthen service delivery across the Nordic region.

Krav

Excellent customer service and communication skills, with the ability to manage customer relationships professionally and confidently.
Fluency in Swedish and Finnish, both written and spoken, as well as a good command of English as it is our corporate language.
Experience or knowledge of supply chain operations, order management, logistics, or customer fulfillment.
Knowledge of SAP and experience working with business systems.
Intermediate-level Microsoft Office skills, particularly Excel.
Strong numerical skills and the ability to interpret operational data and performance indicators.
Strong organizational skills, attention to detail, and the ability to prioritize tasks effectively.
A collaborative mindset and the ability to build productive relationships with colleagues and stakeholders at different levels.

Önskade kvalifikationer

Experience with C4C or Genesys is an advantage.
Experience with Lean principles and continuous improvement is an advantage.

Förmåner

Opportunity to contribute to meaningful business outcomes.
Opportunity to develop your skills.
Work with colleagues across the Nordic region.
Empowerment to take ownership, share ideas, and make a difference.
Hybrid setup offering flexibility to work remotely while recognizing the value of in-person collaboration.

Färdigheter

SAPC4CGenesysMicrosoft OfficeExcel

#customer service#order management#delivery performance#collaboration#SAP#C4C#Genesys#Lean initiatives#Swedish#Finnish#English

Om Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…

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