MS Governance Lead

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Ericsson is seeking an Operations Support professional to serve as an MS Governance Lead in Bangkok. This role is crucial for managing logistics, ensuring operational readiness, and driving process improvements within the Field Services organization. The lead will also be responsible for maintaining compliance and managing agreements with third-party providers.

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About this opportunity:

At Ericsson, we are excited to open up an opportunity for you to join our dedicated team as an Operations Support professional. This role forms the critical backbone of our local operations, facilitating efficient field services. Successful applicants will ensure our team is always equipped with the necessary resources, training, tools, and systems to perform their tasks optimally.

What you will do:

- Provide administrative support and manage logistics for the Field Services organization.

- Ensure readiness for operational activities and maintain the performance of ASPs and other third parties.

- Drive the continual improvement of operational processes and services while managing resource transitions during organizational changes.

- Secure adherence to agreements and local targets to ensure operational and financial fulfillment.

- Act as an interface regarding local MS delivery performance while providing cost quotations for new sales opportunities.

- Maintain compliance and offer relevant training related to occupational health and safety practices.

The skills you bring:

- Business and operations support.

- Identity And Access Management.

- Business Continuity And Disaster Recovery.

- Process Management.

- Contract Lifecycle Management.

- Regulatory Compliance.

- Change Management.

- Ericsson Information Security Management System.

- Ericsson Information Security Assessments and Audits.

- Operational-Level Agreement.

- Budget Management.

- Ericsson Information Security Risk Management Instruction.

- Ericsson Performance Management Competence.

- MS Delivery Strategies.

- Work Level Agreement (WLA) and Service Level Agreement (SLA).

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