I korthet
Spotify busca un Gerente para su equipo de Finanzas, especializado en FP&A para las áreas de Pagos y Servicio al Cliente. El rol es clave en la gestión de pronósticos, evaluación de acuerdos y optimización de costos en ecosistemas financieros complejos. Se requiere experiencia en finanzas y modelado avanzado, con preferencia en negocios intensivos en transacciones y mano de obra.
Ansvarsområden
- Own the end-to-end payments forecast, including processing fees, vendor mix, and refunds.
- Serve as the finance lead on payment partner, processor, and payment-method agreements.
- Build business cases for payment optimisation initiatives, including ML-driven optimisation.
- Build business cases for checkout experience investments, partnering with Product and Engineering.
- Partner with regional payments leads to evaluate the economics of local payment methods.
- Provide the financial lens on revenue protection and payment risk.
- Partner with Financial Engineering and Data Science to verify and reconcile payment fees.
- Own the customer service forecast across monthly, quarterly, and annual planning cycles.
- Build and maintain workforce models that translate forecasted contact volumes into headcount, staffing, and labour cost.
- Quantify the financial impact of self-service, automation, and AI-driven deflection.
- Establish and own the reporting infrastructure for payments and customer service.
- Act as the primary finance partner to the Payments and Customer Service organisations.
- Partner with Data and Engineering teams to improve forecasting accuracy and cost visibility.
Krav
- 5+ years in FP&A, Corporate Development, Investment Banking, or strategic finance.
- Experience in payments, fintech, subscriptions, customer service/contact centre operations, or other transaction- and labour-intensive businesses is highly preferred.
- Build dynamic, driver-based models that handle complex variables — fee structures, payment-method mix, FX, fraud and dispute rates, contact volumes, handle times, and staffing requirements.
- Can structure and evaluate commercial agreements, pressure-test pricing and incentive terms.
- Sharp eye for detail and the ability to influence senior stakeholders.
- Comfortable navigating ambiguity and building processes from scratch in a fast-paced, flat organisational structure.
- Comfortable with automated reporting and planning tools (NetSuite/Adaptive, Workday Financials).
- Strong SQL or data fluency.
- Track record of leveraging AI and ML to drive analytical throughput and optimisation.
Förmåner
- The United States base range for this position is $117,677–$168,111, plus equity.
- Health insurance
- Six-month paid parental leave
- 401(k) retirement plan
- Monthly meal allowance
- 23 paid days off
- Paid flexible holidays
- Paid sick leave
- Extensive learning opportunities, through our dedicated team, GreenHouse.
- Flexible share incentives letting you choose how you share in our success.
- Global parental leave, six months off - for all new parents.
- All The Feels, our employee assistance program and self-care hub.
- Flexible public holidays, swap days off according to your values and beliefs.
#FP&A#Finance#Payments#Customer Service
Företag
Spotify
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
Hybrid
Erfarenhetsnivå
Senior
Platser
New York, United States
London, United Kingdom
Sökande
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