The Job

Manager Issue Resolution

Tillverkning och produktion · Kvalitet och process · Kvalitetssäkring · Processförbättring

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I korthet

As an Issue Resolution Manager at Tetra Pak, you will lead the resolution of complex quality issues using structured methodologies and global quality tools to drive quality excellence and continuous improvement. This role involves active participation in quality governance and serving as the primary escalation point for critical customer issues, fostering a culture of operational excellence.

Ansvarsområden

  • Drive actions to improve quality maturity across the organization.
  • Lead and support continuous improvement initiatives to enhance product and process quality.
  • Actively participate in Quality Governance forums to align with strategic quality objectives.
  • Monitor and follow up on the deployment and execution of the quality plan.
  • Deploy and promote group-wide quality methodologies and tools such as PSM (Problem Solving Methodology) and WCM (World Class Manufacturing).
  • Lead and coordinate the resolution of complex technical and quality issues across functions.
  • Apply structured problem-solving methodologies (e.g., PSM, 8D, RCA) to identify root causes and implement corrective actions.
  • Act as the primary escalation point for critical customer issues, ensuring timely and effective resolution.
  • Collaborate with global and regional teams to share best practices and drive continuous improvement.

Krav

  • Bachelor’s degree in Engineering, Quality Management, or a related field.
  • Over 8 years of experience in Quality Management, with a strong focus on PSM and Project Management.
  • In-depth knowledge of Tetra Pak products and services.
  • Proven experience in Change Management.
  • Strong collaboration and stakeholder management skills.
  • Proficient in quality methodologies and tools such as FMEA, 8D, DMAIC, or similar.
  • Results-oriented, with a demonstrated ability to drive continuous improvement initiatives.
  • Excellent communication and leadership skills.
  • Experience working in cross-functional and international teams.

Förmåner

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements
#quality management#issue resolution#problem solving#continuous improvement#quality governance#process improvement#technical issues#customer issues#engineering#project management
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Företag

Tetra Pak

Publicerade jobb

för 1 vecka sedan

Upphör

om 1 vecka

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Seoul, Korea (the Republic of)

Kvalifikation

Kandidatexamen

Sökande

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