Local Billing Lead

Finans, bank och juridik

I korthet

ASSA ABLOY Entrance Systems seeks a Local Billing Lead in Monroe, NC to provide day-to-day leadership to a team of Billing Administrators. This hybrid role involves overseeing billing transactions for customer service calls, ensuring accuracy, and escalating complex issues. The ideal candidate has a minimum of 2 years of billing or customer service experience and strong proficiency in Microsoft Office.

Ansvarsområden

Provide day-to-day leadership, guidance, and support to Billing Administrators responsible for invoicing customer service calls.
Oversee and process billing transactions related to service activity, ensuring accuracy, completeness, and compliance with billing guidelines.
Review and audit billing work, identify errors, resolve inconsistencies, and provide coaching.
Train and support new and existing billing staff on processes, systems, and best practices.
Serve as a point of escalation for billing questions, exceptions, or complex issues.
Collaborate with Accounts Receivable, field branches, and internal partners for accurate billing.
Maintain accurate customer and end-user information within billing systems.
Analyze billing and service call reporting to identify trends, issues, and opportunities for improvement.
Support the Service Invoicing Manager with daily operational activities, workload management, and reporting.
Assist with documentation of processes and participate in continuous improvement initiatives.
Perform additional administrative or project-based tasks as assigned.

Krav

Demonstrated knowledge of billing processes, controls, and best practices.
Associate’s Degree or equivalent combination of education and experience.
Minimum of 2 years of billing and/or customer service experience.
Strong proficiency in Microsoft Office applications, including Excel, Word, and spreadsheets.
Excellent written and verbal communication skills.
Strong attention to detail with proven organizational and time management abilities.
Ability to multitask, prioritize work, and problem-solve in a fast-paced environment.
Ability to work independently while also collaborating effectively within a team.
Demonstrated ability to coach, guide, and positively influence peers.
Flexibility to work overtime during month-end close or periods of increased workload.
Consistently professional demeanor with a positive, solution-oriented attitude.

Förmåner

Competitive pay
Robust health insurance options
Retirement plans
PTO
Holidays
Tuition reimbursement
Service awards
Health, dental, and vision plans
401(k) with company matching
Short- and long-term disability, life, and accidental insurance
15 PTO days and 11 paid holidays
Flexible scheduling for when life happens.
Structured onboarding process
Access to online courses to keep skills sharp and up to date.
Learn from experienced colleagues and industry experts.
Length of Service awards to celebrate milestones.

Färdigheter

ExcelMicrosoft OfficeSpreadsheets

#billing#customer service#leadership#invoicing#accounts receivable#administration

Om ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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