Live Ops Support Engineer, Prime Video Experience Technology
Teknik, data och digitalt · IT-infrastruktur och säkerhet · DevOps · Mjukvaruutveckling
I korthet
Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer in Hyderabad to provide technical support, troubleshoot complex issues, and maintain system reliability for core streaming systems. The role involves monitoring, incident response, root cause analysis, and collaboration with cross-functional teams.
Ansvarsområden
- Provide technical support for Prime Video's core technology systems
- Troubleshoot and resolve complex technical issues
- Develop and maintain support scripts and documentation
- Collaborate with cross-functional teams to improve system reliability
- Perform root cause analysis and implement preventive measures
- Monitor system performance and respond to critical incidents
- Conduct in-depth technical investigations
- Create and update technical documentation
- Engage with internal stakeholders to resolve escalated technical challenges
Krav
- 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience communicating technical details verbally and in writing
- Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
- Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting
- Exposure to AI-powered tools for diagnostics, triage, or operational support
- Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence
Önskade kvalifikationer
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Knowledge of AWS or cloud technologies
- Understanding of video encoding and transcoding technologies
- Knowledge in software development or scripting in modern programming languages
#IT Support#Live Ops#Prime Video#Technical Support#Troubleshooting#System Reliability#Incident Management#Root Cause Analysis#Networking#Cloud#AWS#Video Encoding#Software Development
Företag
Amazon
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Hyderabad, India
Sökande
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