The Job

Lead Administrator (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Mjukvaruutveckling

Gå med för uppdateringar

I korthet

To diagnose and resolve complex technical issues impacting business operations, facilitate root cause analysis, and enhance customer feedback for support operations. This role involves championing ITIL, security, and data privacy, providing support for complex incidents, maintaining a knowledge base, and mentoring junior analysts.

Ansvarsområden

  • Champion ITIL, security, and data privacy to offer high-quality, well-documented solutions.
  • Provide support for complex incidents escalated by analysts, perform root cause analysis, and implement solutions.
  • Maintain a comprehensive Knowledge base.
  • Act as a mentor to junior analysts and deliver training programs.
  • Contribute to a positive customer experience and high CSAT scores.
  • Proactively identify and address potential security vulnerabilities.

Krav

  • Experience with ITIL, security, and data privacy best practices.
  • Ability to diagnose and resolve complex technical issues.
  • Experience performing root cause analysis.
  • Skills in maintaining a knowledge base.
  • Mentoring capabilities.
  • Training delivery experience.

Förmåner

  • Global technology company with a presence in 60 countries.
  • Opportunity to supercharge your potential and find your career spark.
  • A place that prioritizes its people.
  • Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#ITIL#security#data privacy#technical support#root cause analysis#knowledge base#mentoring#training#customer satisfaction#CSAT
HCLTech Logo

Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Noida, India

Sökande

Ansök tidigt