The Job

LATAM Channel Support Center Manager

Tillverkning och produktion · Produktion och montering · Produktionsledning · Produktionsteknik

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Alfa Laval is seeking a LATAM Channel Support Center Manager to lead their technical support team in Tlalnepantla. This role requires strong leadership, technical expertise, and experience in customer and sales support to enhance product and application capabilities across Latin America.

Ansvarsområden

  • Lead and develop the technical support team, providing direction, coaching, and follow-up.
  • Support customers and Sales Company teams with high-level product and application expertise.
  • Develop, motivate, and coach Product & Application experts.
  • Define and manage the technical competency roadmap for the team.
  • Develop, monitor, and continuously improve work processes and quality standards.
  • Identify opportunities to improve efficiency in customer and distributor support.
  • Develop and deliver Product and Service training programs.
  • Own the local Product & Application training process and support tool implementation.
  • Provide high-level support for Capital Sales and/or After Sales concepts.
  • Identify product or competency gaps and collaborate with central Product Portfolio Managers.
  • Act as a key interface with Product Centers, Business Units, and commercial teams.
  • Lead new product launches and product phase-out initiatives.
  • Develop technical comparisons and competitor analysis.
  • Manage key performance indicators and use data for improvement.

Krav

  • Degree in Industrial Engineering, Commercial Engineering, Business Administration, or a related field.
  • Proven experience in managerial or technical leadership roles (customer support, engineering, industrial products, technical sales, or product/application support).
  • Experience leading, coaching, and developing technical teams.
  • Experience designing or leading technical training programs.
  • Experience working with and developing technical competencies across teams or partner networks.
  • Strong strategic thinking and business planning capabilities.
  • Experience with continuous improvement and process optimization.
  • Advanced English is required.

Önskade kvalifikationer

  • Knowledge of Lean, Six Sigma, Black Belt, or similar continuous improvement methodologies is considered an advantage.
  • Strong customer orientation and ability to translate technical expertise into practical business solutions.
  • Ability to work effectively in a regional and cross-functional environment.

Förmåner

  • Opportunity to lead a team supporting LATAM as a whole.
  • Work across different cultures.
  • Combine engineering and business perspectives.
  • Directly influence technical capability development and customer/channel support.
#LATAM#Channel Support#Technical Support#Manager#Leadership#Customer Support#Sales Support#Capability Development#Continuous Improvement#Product Training
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Företag

Alfa Laval

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Tlalnepantla, Mexico

Kvalifikation

Grundnivå, Kandidatexamen

Sökande

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