L1FM Engineer- Data& IP

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About This Opportunity
We are looking for a motivated and technically driven L1 Fault Management Engineer – Data & IP to join our Network Operations Center (NOC) team at Ericsson. In this role, you will be part of a 24x7 global operations environment, responsible for real-time alarm monitoring, first-level fault diagnosis, incident management, and escalation handling across Data and IP network domains including CMTS, XGS-PON, Cisco/Juniper routing & switching infrastructure, and optical access networks.
This is an excellent opportunity for early-career network professionals to build deep hands-on expertise in broadband and IP technologies while contributing to Ericsson's mission of enabling a fully connected, intelligent world through operational excellence.

What You Will Do
Network Monitoring & Alarm Management
•    Monitor network alarms and events continuously through Network Management Systems (NMS) and OSS platforms on a 24x7 basis
•    Perform continuous surveillance across:
o    CMTS (Cable Modem Termination Systems)
o    XGS-PON Network Elements
o    Cisco Routers & Switches
o    Juniper Routers & Switches
o    Optical Access Network Devices
•    Identify and prioritize service-impacting alarms based on severity and business impact
•    Perform alarm correlation to eliminate duplicate events and accurately identify root causes
Incident Management
•    Create, update, and manage incident tickets with accuracy in ITSM/ticketing tools
•    Ensure detailed documentation of alarm details, timestamps, and troubleshooting findings
•    Follow defined Incident Management and Escalation Procedures
•    Coordinate with L2/L3 teams, field engineers, and vendors for timely fault resolution
•    Track incidents end-to-end through to resolution and closure
First-Level Troubleshooting & Diagnostics
•    Perform first-level diagnostics for Data & IP network faults
•    Verify device reachability and connectivity using Telnet, SSH, and PuTTY
•    Check interface status, alarms, system logs, CPU and memory utilization
•    Execute predefined troubleshooting procedures and collect relevant logs for L2/L3 escalation
•    Validate network restoration post fault resolution
Altiplano AMS Operations
•    Monitor alarms and events through the Altiplano Access Management System (AMS)
•    Analyze access network faults and service degradation alerts
•    Perform basic troubleshooting and alarm validation using Altiplano dashboards and reporting tools
What You Will Bring
Technical Skills
Networking Knowledge:
•    Understanding of TCP/IP, VLANs, Routing, Switching, and Ethernet concepts
•    Basic knowledge of:
o    Cisco Networking (IOS/IOS-XE)
o    Juniper Networking (Junos)
o    Broadband Access Networks
o    XGS-PON Technology
o    CMTS Architecture and Monitoring
Tools & Technologies:
•    Altiplano AMS
•    Grafana
•    NMS/OSS Platforms
•    ServiceNow / Remedy / JIRA
Educational Qualification:
•    B.Tech / B.E. in Electronics, Telecommunications, Computer Science, or Information Technology OR
•    Diploma in Electronics, Telecommunications, Networking, or equivalent
Preferred Certifications:
•    CCNA (Cisco Certified Network Associate)
•    JNCIA (Juniper Networks Certified Associate)
•    Networking Fundamentals Certifications