The Job

KDP Support Analyst

Detaljhandel och konsumenttjänster · Kundtjänst · Kundsupport

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I korthet

Amazon's KDP seeks a Customer Support Analyst in Chennai to be the primary contact for publishers using their self-publishing platform. Responsibilities include managing email, phone, and chat inquiries, ensuring timely and quality resolutions, and contributing to process improvements. This role requires strong communication, analytical skills, and the ability to work from the office.

Ansvarsområden

  • Process and respond to email, phone, and chat contacts from KDP website users.
  • Maintain a positive and professional demeanor.
  • Meet quality, productivity, and time management goals.
  • Use customer service tools to troubleshoot and provide accurate responses.
  • Escalate customer issues appropriately and in a timely manner.
  • Proactively communicate system & process issues and strive to improve processes.
  • Document research and interactions clearly and concisely.

Krav

  • Speak, write, and read fluently in English.
  • Willingness to work from the office.
  • Minimum of 1 year experience handling multiple forms of direct customer inquiries (calls, chats, emails).
  • Adequate communication skills.
  • Proven ability to provide high quality customer service in a fast-changing environment.
  • Computer navigation skills, including basic website/web browser and internet usage.
  • Analytical skills to research, replicate, categorize, and document customer issues.
  • Ability to use data and research to inform actions and resolutions.
  • High speed internet services with specific performance recommendations.

Önskade kvalifikationer

  • Additional computer skills certifications in web technologies are preferable.
  • Experience in web-enabled software products or services is highly preferred.
  • Ability to understand complex problems and respond to authors.
  • Basic familiarity with web technologies and HTML is highly desirable.
  • College graduates.

Förmåner

  • Team environment that thrives on innovation and excellence.
  • Opportunity to work for a team that delights customers, solves problems, and is the face of the company.
#Customer Service#KDP#Amazon#Kindle
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Företag

Amazon

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Chennai, India

Kvalifikation

Kandidatexamen

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