The Job

IT Support Associate

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

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I korthet

Amazon is hiring an IT Support Associate in Bengaluru, India. This role involves providing IT support to operations associates, troubleshooting end-user devices, and resolving issues with Windows and Linux operating systems. The position requires a bachelor's degree, 1+ year of experience, and good communication skills.

Ansvarsområden

  • Provide effective communication with internal customers across APAC/EMEA/AMER Operations/IT teams.
  • Adhere to standard operating procedures (SOPs) for consistency and efficiency.
  • Troubleshoot end-user devices including desktops, laptops, printers, and scanners.
  • Understand and troubleshoot various operating systems, specifically Windows and Linux.
  • Work a 5-day week with variable scheduled days off based on shift patterns.
  • Meet OTS Service Desk Goals for Response and Resolution SLA, CSAT, and incident management.

Krav

  • Bachelor's degree
  • Minimum of 1+ year of Service Desk or technical support work experience.
  • Good communication skills

Önskade kvalifikationer

  • Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools.
  • Basic Understanding and troubleshooting skills on Network.

Förmåner

  • Work from Bangalore (BLR18) Corporate office.
  • Inclusive culture that empowers Amazonians.
  • Workplace accommodation and adjustment support for individuals with disabilities.
#IT Support#Service Desk#Troubleshooting#Windows#Linux#Networking
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Företag

Amazon

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Bengaluru, India

Kvalifikation

Kandidatexamen

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