IT Service Delivery Engineer

Your Role

We are seeking an IT Onsite Support Engineer to provide high-quality IT support in a fast-paced environment, assisting the business in maintaining competitiveness in an increasingly interconnected world. This position will report to the IT Team Leader – Belgium. The primary workplace will be in Wilrijk, but occasional trips to other Atlas Copco locations should be expected. The successful candidate will also be a part of the after-hours support team, responsible for providing both remote and onsite support on an on-call basis. Below are the tasks that are expected to be performed:

• provide full onsite/desk side support to end users for all their IT issues, service/change requests
• image , deploy , upgrade and refresh PCs and manage assets
• administrate and solve incidents assigned to the local on-site support
• participate in delivery of projects requiring local representation in BeNe subregion
• manage small to medium size local projects 
• Collaborate with our specialist teams for network, server, telephony  infrastructure and others
• advise customers and users on their IT needs and best practices
• establish and maintain strong relationships with local business
• take ownership to increase knowledge in new and existing software platforms used by your end users (example Office 365 tools, AI)
• provide local subject matter expertise regarding processes, technology, organisation and business
• continuous development and improvement of On-Site Support service delivery
• continuous focus on customer satisfaction, compliance and standards
• work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
• team up with your peers at other locations in case of cross functional support is required
• Administrative follow-up on daily operations & projects (ticket handling) to ensure reportability

 To succeed, you will need  

Experience requirements

• 3 to 5 years experience of successfully delivering IT services is a plus.
• Experience in the ServiceNow tool is a plus.

Knowledge requirements 

• Strong technical knowledge of troubleshooting PC’s, laptops, Windows 10/11, Linux OS
• Strong knowledge of Microsoft products
• Good base knowledge of network infrastructure
• Basic knowledge of cloud, AI and other recent technologies
• Good overall understanding of IT service delivery in a dynamic environment

Educational requirements

• Exposure to standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
• Fluency in Dutch and English, spoken and written is a must. French is a plus.

Personality requirements

• A driven mindset, eager to learn and adopt new changes
• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
• A methodical and structured achiever who can plan, organise, prioritise, assess, adapt and deliver the promise
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency

In return, we offer you

• A chance to join a highly successful innovation leader, providing solutions that drive society forward.
• A friendly, caring atmosphere.
• A culture known for respectful interaction, ethical behavior and integrity.
• Plenty of opportunities to grow and develop in a global context.

City
Antwerp