IT Product Owner - Intelligent Service Management

Teknik, data och digitalt · Produkt och design · Produktledning · Datavetenskap

I korthet

The IT Product Owner (IPO) is responsible for the strategy and delivery of the Intelligent Service Management platform, ensuring it delivers business value throughout its lifecycle. This role involves defining product strategy, managing stakeholders, guiding the product team, and driving AI-enabled automation within ITSM to enhance employee and customer experience.

Ansvarsområden

Define and optimize product strategy and roadmap.
Ensure non-functional requirements, security, and regulatory compliance.
Set and achieve Product OKRs and business value delivery.
Manage stakeholders and dependencies across organizations.
Accountable for financial planning, forecasting, and budget.
Guide the product team in sprint planning, prioritization, and sequencing.
Ensure product design and development adhere to applicable rules and processes.
E2E accountability for product delivery, including operational responsibility.
Contribute to commercial discussions with Sourcing and Suppliers.
Manage interactions with service providers and ensure performance.
Secure that all services are priced, orderable, measurable, and supported.
Responsible for coaching the product team for the right competence mix.
Drive the evolution of Service Management towards an intelligent, autonomous, and experience-centric operating model.
Champion responsible AI use, including data quality, bias monitoring, and change management for AI-assisted workflows.

Krav

Demonstrated ability to challenge traditional ITSM approaches and define future-state service management operating models leveraging AI, automation, predictive capabilities, and digital employee experience principles.
Proven track record of driving platform modernization and transformation initiatives, balancing innovation with operational stability and business value realization.
Proven experience as a Product Owner or similar role in IT product management, preferably in Service Management or asset management sectors.
Experience identifying and implementing AI, Generative AI, Agentic AI, virtual agents, predictive analytics, and intelligent automation use cases within enterprise service management environments.
Understanding of responsible AI principles, including data quality, governance, adoption measurement, risk management, and performance monitoring.
Strong understanding of employee and customer experience management principles.
Ability to translate business challenges into scalable digital workflows and self-service capabilities.
Strong analytical mindset to leverage platform telemetry, operational metrics, and business insights.
Experience defining and tracking product KPIs, value realization metrics, and business outcomes.
Experience influencing senior stakeholders and driving alignment across IT, Security, Enterprise Architecture, Sourcing, and business leadership teams.
Ability to build and execute a long-term product strategy while balancing short-term operational priorities.
Strong background in managing the product lifecycle from inception to delivery.
Excellent understanding of Agile methodologies (Scrum, Kanban) and project management practices.
Outstanding verbal and written communication skills.

Önskade kvalifikationer

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Förmåner

Opportunity to use your skills and imagination to push the boundaries of what's possible.
Build solutions never seen before to some of the world’s toughest problems.
Be challenged, but not alone.
Join a team of diverse innovators.
Encouraging a diverse and inclusive organization is core to our values.
Champion diversity and inclusion.
Collaborate with people with different experiences to drive innovation.
Encourage people from all backgrounds to apply.
Realize your full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity Employer.

Färdigheter

AIGenerative AIAgentic AIMachine LearningService ManagementITSMScrumKanban

#IT#Product Owner#Intelligent Service Management#AI#Automation#ITSM

Om Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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