ISV Invoice Resolution Specialist

In this Role, Your Responsibilities Will Be:

Review and validate invoices to ensure accuracy and alignment with purchase orders, receipts, and delivery documentation

Identify and investigate discrepancies such as overcharges, undercharges, incorrect pricing, or missing items

Collaborate with vendors, customers, and internal stakeholders (e.g., Procurement, Finance, Customer Service) to resolve billing issues

Process invoice adjustments, including credit memos, chargebacks, and refunds, ensuring accurate system updates

Maintain clear and timely communication with all parties to clarify discrepancies and reach resolution agreements

Ensure compliance with company policies, contractual terms, and applicable tax regulations

Track, monitor, and follow up on open, disputed, or pending invoices to prevent delays in payment

Maintain accurate documentation and audit trails of all invoice-related activities

Support continuous improvement initiatives in billing and invoicing processes

Who You Are:

You are detail-oriented and accurate, with a strong focus on identifying and resolving invoice discrepancies. You take ownership of issues and follow through until they are fully resolved

You communicate clearly with vendors and internal teams to address billing questions and find solutions quickly. You are organized, able to manage multiple tasks, and meet deadlines consistently

You are comfortable working with data, systems, and processes, ensuring compliance with policies and financial standards. You are proactive, reliable, and focused on delivering timely and correct results

For This Role, You Will Need:

Bachelor’s degree in: Accounting, Finance, Business Administration or related field

Preferrable: Experience in Accounts Payable, Accounts Receivable, Billing/Invoicing and/or invoice discrepancy resolution or similar roles

Preferred qualifications that set you apart:

Autonomy with strong ownership, accountability, and problem-solving skills

Strong attention to detail with high accuracy in data review and validation

Proficiency in Microsoft Office Suite (especially Excel) and accounting/billing systems (e.g., ERP)

Knowledge of Accounts Payable (AP) and Accounts Receivable (AR) processes

Understanding invoice coding and financial controls

Excellent verbal and written communication skills

Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment

ESKER experience preferrable

Experience in vendor management, dispute resolution, or collections processes

Familiarity with ERP systems such as SAP, Oracle, or similar

Experience in shared services or multinational environments

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.  We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.  Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.