The Job

IS Support Process Specialist

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support · Dataanalys

Gå med för uppdateringar

I korthet

ABB is seeking an IS Support Process Specialist in Krakow, Poland, to define, manage, and monitor CMDB processes, ensuring data quality and compliance with ITIL best practices. This full-time hybrid role involves stakeholder collaboration, process optimization, and performance measurement, reporting to the IS Department Manager Data Management.

Ansvarsområden

  • Define and maintain CMDB standards and processes, including relationships, dependencies, and business value.
  • Maintain CI information and service-related documentation within the service management tool.
  • Review and approve requests related to CI creation and maintenance, ensuring data quality standards.
  • Extract and analyze system data to identify CIs with missing or inconsistent information.
  • Collaborate with users, application owners, and stakeholders to resolve data discrepancies.
  • Advise on the correct and effective use of CMDB services and supporting IS service changes.
  • Take ownership of CMDB certification planning, execution, and process optimization.
  • Support biannual certification processes by coordinating with managers and server owners.
  • Apply and execute measurement and reporting management practices for services.
  • Monitor and report against agreed Key Performance Indicator (KPI) targets.

Krav

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
  • 2-5 years of experience in IT Service Management (ITSM), Configuration Management, CMDB administration, or a related IT operations role.
  • Strong understanding of Configuration Management principles, CMDB processes, and ITIL best practices.
  • Experience working with enterprise service management platforms such as ServiceNow, BMC Helix, Remedy, or similar ITSM tools.
  • Proven experience in data quality management, data governance, and process compliance.
  • Strong analytical skills with the ability to extract, interpret, and analyze large datasets.
  • Experience creating reports, dashboards, and KPI tracking mechanisms.
  • Demonstrated ability to work effectively with cross-functional stakeholders.
  • Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
  • Excellent written and verbal communication skills in English.

Förmåner

  • Opportunity to support the organization's vision and strategic direction.
  • Be empowered to lead and supported to grow.
  • Proud of the impact created together.
  • Help run what runs the world.
#IT Support#Process Specialist#CMDB#ITSM#Data Management#Data Quality#ServiceNow#ITIL
ABB Logo

Företag

ABB

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Krakow, Poland

Kvalifikation

Kandidatexamen

Sökande

Ansök tidigt