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Investigation Specialist

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Amazon India seeks an analytical Investigation Specialist for its Transaction Risk Management Team in Bangalore to investigate and eliminate online ecommerce risk. This role requires excellent judgment, problem-solving skills, and the ability to communicate effectively with internal and external stakeholders to achieve productivity and quality targets.

Ansvarsområden

  • Researches and evaluates facts surrounding seller transactions.
  • Takes appropriate action on investigated transactions based on established standard operating procedure and tools.
  • Documents actions by providing detailed annotations.
  • Communicates with external customers via phone or email during the investigation process.
  • Communicates with internal customers and peers in person, via email, annotations, and phone during and following the investigation process.
  • Understands issues and makes best use of available resources to resolve them.
  • Systematically escalates problems or variance in the information to the relevant owners/teams according to processes and standards.
  • Communicates with internal and external stakeholders.
  • Understands performance metrics to create analysis for driving business goals.
  • Meets predetermined and assigned productivity targets and quality standards.

Krav

  • 1+ years of customer service experience.
  • Fluent in English (speak, write, and read).
  • Experience with Microsoft Office products and applications.
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • Experience in payments or e-commerce.

Önskade kvalifikationer

  • Demonstrated problem-solving and analytical skills.
  • Proven ability to work productively and efficiently in an independent setting.
  • Proven ability to clearly communicate with managers and associates at all levels.
  • Global perspective and solid understanding of business objectives.
  • Excellent attention to detail and work with the highest level of accuracy.
  • Excellent written and verbal communication skills.
  • Delivered strong performance on key metrics for the past 12 months.
  • 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.

Förmåner

  • Inclusive culture that empowers Amazonians to deliver the best results for customers.
#risk management#transaction risk#investigation#ecommerce
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Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Medarbetare

Platser

Bangalore, India

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