Investigation Specialist, PQ Ops

Logistik, försäljning och verksamhet · HR och administration · Kontorsadministration · Administrativt stöd

I korthet

Amazon India is hiring an Investigation Specialist for Transaction Risk Management in Hyderabad. The role involves investigating e-commerce transactions, communicating with customers, and adhering to standard operating procedures to mitigate online risk. The ideal candidate will have at least one year of customer service experience and proficiency in Microsoft Office.

Ansvarsområden

Researches and evaluates facts surrounding seller transactions.
Takes appropriate action on investigated transactions based on established standard operation procedure and tools.
Documents their actions by providing detailed annotations.
Communicates with external customers via phone or email during the investigation process.
Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process.
Understands the issue and makes best use of the available resources to resolve it.
Systematically escalates problems or variance in the information to the relevant owners/ teams according to processes and standard.
Communicates with internal and external stakeholders.
Understands performance metrics to create analysis for driving business goals.
Meets predetermined and assigned productivity targets and quality standards.

Krav

1+ years of customer service experience
Fluent in English (speak, write, read)
Experience with Microsoft Office products and applications
Experience in payments or e-commerce

Önskade kvalifikationer

Proven track record of performance and results-oriented thinking.
Excellent judgment to plan and accomplish goals.
Excellent individual problem-solving and analytical skills.
Ability to make nearly all decisions independently with little to no guidance and a high degree of accuracy.
Frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates.
May be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Förmåner

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Inclusive culture that empowers Amazonians to deliver the best results for customers.
Workplace accommodations available for individuals with disabilities during application and hiring process.

Färdigheter

Microsoft Office

#Transaction Risk Management#ecommerce#risk investigation#customer service#payments

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