The Job

Investigation Specialist

Logistik, försäljning och verksamhet · HR och administration · Administrativt stöd

Gå med för uppdateringar

I korthet

Amazon India is seeking an Investigation Specialist for their Transaction Risk Management Team in Bangalore to investigate and eliminate online ecommerce risk. This role requires strong analytical skills, excellent judgment, and the ability to work independently while communicating effectively with various stakeholders. The position is full-time and remote.

Ansvarsområden

  • Research and evaluate facts surrounding seller transactions.
  • Take appropriate action on investigated transactions based on established standard operating procedure and tools.
  • Document actions by providing detailed annotations.
  • Communicate with external customers via phone or email during the investigation process.
  • Communicate with internal customers and peers in person, via email, annotations and phone.
  • Understand issues and utilize available resources for resolution.
  • Systematically escalate problems or variances to the relevant owners/teams.
  • Communicate with internal and external stakeholders.
  • Understand performance metrics and create analysis for driving business goals.
  • Meet predetermined and assigned productivity targets and quality standards.

Krav

  • 1+ years of customer service experience.
  • Fluent in English (speak, write, and read).
  • Experience with Microsoft Office products and applications.
  • Experience in payments or e-commerce.
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Önskade kvalifikationer

  • Demonstrated problem-solving and analytical skills.
  • Proven ability to work productively and efficiently in an independent setting.
  • Proven ability to clearly communicate with managers and associates at all levels.
  • Global perspective and solid understanding of business objectives.
  • Excellent attention to detail and ability to work with the highest level of accuracy.
  • Excellent written and verbal communication skills.
  • Delivered strong performance on key metrics for the past 12 months.
  • 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.

Förmåner

  • Inclusive culture that empowers Amazonians.
  • Workplace accommodation and adjustment support for individuals with disabilities during the application and hiring process.
#risk management#ecommerce#payments#trust and safety#analytical#customer service#investigation
Amazon Logo

Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Medarbetare

Platser

Bangalore, India

Sökande

Ansök tidigt