The Job

Investigation Specialist

Logistik, försäljning och verksamhet · HR och administration · Administrativt stöd

Gå med för uppdateringar

I korthet

Amazon India seeks analytical candidates for its Transaction Risk Management Team in Bangalore. This role involves investigating and eliminating online ecommerce risk, requiring excellent judgment, analytical skills, and effective communication with internal and external stakeholders. The position is remote and full-time.

Ansvarsområden

  • Researches and evaluates facts surrounding seller transactions.
  • Takes appropriate action on investigated transactions based on established standard operating procedure and tools.
  • Documents actions by providing detailed annotations.
  • Communicates with external customers via phone or email during the investigation process.
  • Communicates with internal customers and peers in person, via email, annotations and phone.
  • Understands issues and makes best use of available resources to resolve them.
  • Systematically escalates problems or variances to the relevant owners/teams.
  • Understands performance metrics to create analysis for driving business goals.
  • Meets predetermined and assigned productivity targets and quality standards.

Krav

  • 1+ years of customer service experience.
  • Fluent in speaking, writing, and reading English.
  • Experience with Microsoft Office products and applications.
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • Experience in payments or e-commerce.
  • Demonstrated problem solving and analytical skills.
  • Proven ability to work productively and efficiently in an independent setting.
  • Proven ability to clearly communicate with managers and associates at all levels.
  • Global perspective and solid understanding of business objectives.
  • Excellent attention to detail and work with the highest level of accuracy.
  • Delivered strong performance on key metrics for the past 12 months.
  • 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.

Önskade kvalifikationer

  • Excellent written and verbal communication skills.

Förmåner

  • Inclusive culture empowering Amazonians.
  • Workplace accommodation and adjustment support for individuals with disabilities during application, hiring, interview, and onboarding processes.
#risk management#transaction risk#ecommerce risk#trust and safety#investigation
Amazon Logo

Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Medarbetare

Platser

Bangalore, India

Sökande

Ansök tidigt