The Job

Investigation Specialist

Logistik, försäljning och verksamhet · HR och administration · Administrativt stöd

Gå med för uppdateringar

I korthet

Amazon India is seeking analytical candidates for an Investigation Specialist role within the Transaction Risk Management Team in Bangalore. This position involves investigating ecommerce risks, evaluating seller transactions, and communicating with customers and internal stakeholders. The role requires strong problem-solving skills and the ability to work independently in a fast-paced environment.

Ansvarsområden

  • Research and evaluate facts surrounding seller transactions.
  • Take appropriate action on investigated transactions based on established standard operating procedures and tools.
  • Document actions by providing detailed annotations.
  • Communicate with external customers via phone or email during the investigation process.
  • Communicate with internal customers and peers in person, via email, annotations and phone.
  • Understand issues and utilize available resources for resolution.
  • Systematically escalate problems or variance in information to the relevant owners/teams.
  • Communicate with internal and external stakeholders.
  • Understand performance metrics to create analysis for driving business goals.
  • Meet predetermined and assigned productivity targets and quality standards.

Krav

  • 1+ years of customer service experience
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Experience in payments or e-commerce

Önskade kvalifikationer

  • Excellent written and verbal communication skills
  • Delivered strong Performance on key metrics for the past 12 months.
  • 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.

Förmåner

  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
#investigation#risk management#ecommerce#payments#trust and safety
Amazon Logo

Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Medarbetare

Platser

Visakhapatnam, India

Sökande

Ansök tidigt