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Investigation Associate, PQ Ops

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Amazon India seeks a dedicated Investigation Associate for its Transaction Risk Management Team in Bangalore. The role involves researching and evaluating seller transactions, taking appropriate action, and communicating with internal and external stakeholders to mitigate online ecommerce risk. Candidates must possess strong analytical skills and a bachelor's degree in a quantitative or technical field.

Ansvarsområden

  • Researches and evaluates facts surrounding seller transactions.
  • Takes appropriate action on investigated transactions based on established standard operating procedures and tools.
  • Documents actions by providing detailed annotations.
  • Communicates with external customers via phone or email during the investigation process.
  • Communicates with internal customers and peers in person, via email, annotations, and phone.
  • Understands the issue and makes best use of available resources to resolve it.
  • Systematically escalates problems or variances in information to the relevant owners/teams.
  • Communicates with internal and external stakeholders.
  • Understands performance metrics to create analysis for driving business goals.
  • Meets predetermined and assigned productivity targets and quality standards.

Krav

  • Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, statistics.
  • Experience using Microsoft Excel to manipulate and analyze data, with the ability to transform data into actionable insights.
  • Analytical and capable of succeeding in a fast-paced team environment.
  • Excellent individual problem-solving and analytical skills.
  • Ability to make nearly all decisions independently with little to no guidance and a high degree of accuracy.

Önskade kvalifikationer

  • Experience in the ecommerce payments space.
  • Previous trust and safety experience.
  • Experience succeeding in a customer-driven workplace.

Förmåner

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • Workplace accommodation or adjustment for individuals with disabilities during the application and hiring process.
#Risk Management#Ecommerce#Transaction Monitoring#Fraud Detection
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Företag

Amazon

Publicerade jobb

för 4 veckor sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Mellannivå

Platser

Hyderabad, India

Kvalifikation

Kandidatexamen

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