The Job

INSIDE SALES & SERVICE SPECIALIST 1

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering

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I korthet

As an Inside Sales & Service Specialist at Lusoar, you will be the primary point of contact for customers, providing technical and commercial support, managing spare parts, and coordinating service activities. This role requires strong customer orientation, technical understanding, and skills in order management, purchasing, and inventory processes.

Ansvarsområden

  • Act as the first point of contact for customers via phone, email, and in person, offering technical and commercial support.
  • Understand customer needs and recommend appropriate spare parts, maintenance kits, and service solutions.
  • Prepare, issue, and follow up on service quotations and customer orders, ensuring timely execution.
  • Plan daily technician workloads for preventive and corrective interventions.
  • Proactively promote spare parts, preventive maintenance, service agreements, and aftermarket solutions.
  • Coordinate service interventions, technician schedules, and customer communications.
  • Manage service work orders, including labor, travel, materials, and technical information recording.
  • Identify and manage spare parts, consumables, and repair components, maintaining accurate ERP system data.
  • Oversee purchasing and replenishment of spare parts, monitoring stock levels and lead times.
  • Coordinate inbound and outbound logistics with suppliers, technicians, and transport providers.
  • Ensure accurate handling of parts receipts, verification, storage, picking, packing, dispatch, and documentation.
  • Operate a forklift for loading and unloading goods.
  • Perform inventory counts and reconciliation.
  • Manage returns, warranty claims, and repair processes.
  • Support purchasing, invoicing, and administrative tasks.
  • Collaborate with internal teams, suppliers, and customers to ensure continuous improvement.

Krav

  • Strong customer and service orientation with commercial awareness.
  • Good technical understanding of industrial products and ability to interpret technical documentation.
  • Competence in quotations, order management, purchasing, logistics, and inventory processes.
  • Clear communication, relationship management, and cross-functional collaboration skills.
  • Strong planning, organization, attention to detail, and ownership.
  • Proactive problem-solving ability and capacity to manage multiple priorities.
  • Native Portuguese or equivalent proficiency.
  • Good command of English.
  • Ability to operate a forklift.

Önskade kvalifikationer

  • Spanish language proficiency is an advantage.
#Sales#Service#Technical Support#Spare Parts#Logistics#Inventory Management#Customer Relations#Portugal
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Företag

Atlas Copco

Publicerade jobb

för 1 dag sedan

Upphör

om 1 vecka

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Porto, Portugal

Sökande

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