The Job

INSIDE SALES & SERVICE SPECIALIST 1

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Kundframgång

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I korthet

Lusoar, part of Atlas Copco Group, seeks an Inside Sales & Service Specialist 1 in Oporto, Portugal. This role provides technical and commercial customer support, manages service orders, and oversees spare parts logistics and inventory. The ideal candidate has strong customer service skills, technical understanding, and experience in sales support functions.

Ansvarsområden

  • Act as the first point of contact for customers via phone, email, and in person, offering technical and commercial support.
  • Understand customer needs and recommend suitable spare parts, maintenance kits, and service solutions.
  • Prepare, issue, and follow up on service quotations, process customer orders, and ensure timely execution.
  • Plan daily technician workloads for preventive and corrective interventions.
  • Proactively promote spare parts, preventive maintenance, service agreements, and aftermarket solutions.
  • Receive and register technical assistance requests, coordinating planned and urgent service interventions.
  • Open, monitor, and close service work orders, ensuring accurate recording of labor, travel, materials, and technical information.
  • Identify and select spare parts for quotations and orders, maintaining accurate ERP system data.
  • Manage the purchasing and replenishment of spare parts, monitoring stock levels, consumption, lead times, and safety stock.
  • Coordinate inbound and outbound logistics with suppliers, technicians, customers, and transport providers.
  • Ensure correct receipt, verification, storage, picking, packing, dispatch, and documentation of parts.
  • Perform cycle counts, physical inventories, and stock reconciliation.
  • Manage returns, warranty returns, repair loops, and supplier claims.
  • Support purchasing, invoicing, and administrative processes.
  • Collaborate with sales, service, finance, suppliers, and customers to improve customer experience, service efficiency, and inventory performance.

Krav

  • Native Portuguese or equivalent level proficiency.
  • Good command of English.
  • Ability to operate a forklift.

Önskade kvalifikationer

  • Strong customer and service orientation with commercial awareness.
  • Good technical understanding of industrial products and ability to interpret technical documentation.
  • Competence in quotations, order management, purchasing, logistics, and inventory processes.
  • Clear communication, relationship management, and cross-functional collaboration skills.
  • Strong planning, organization, attention to detail, and ownership.
  • Proactive problem-solving ability and capacity to manage multiple priorities in a dynamic environment.
  • Spanish language proficiency is an advantage.

Förmåner

  • Part of Atlas Copco Group, a global leader in industrial technology.
  • Contribute to high-quality products and solutions.
  • Work with a culture focused on innovation, diversity, sustainability, and continuous development.
#Sales#Service#Technical Support#Commercial Support#Customer Service#Spare Parts#Logistics#Inventory Management#Oporto#Portugal
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Företag

Atlas Copco Group

Publicerade jobb

för 21 timmar sedan

Upphör

om 2 veckor

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Oporto, Portugal

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