The Job

Incident Manager

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Site reliability engineering

Gå med för uppdateringar

I korthet

Ericsson is seeking an Incident Manager in Noida, India, to effectively prevent and minimize the impact of incidents, ensuring minimal disruption to services and fast restoration. This role involves investigating reoccurrences, classifying problems, implementing preventive actions, and leading communication efforts for effective recovery and service improvement.

Ansvarsområden

  • Manage incidents 24x7 to minimize service disruption and ensure fast restoration.
  • Set up technical and management bridges for incident communication.
  • Ensure timely communication and information flow to internal and external stakeholders.
  • Engage stakeholders and initiate necessary escalations.
  • Log all incident details, assigning categorization and prioritization.
  • Keep users and stakeholders informed about incident status.
  • Associate incidents with other records like changes and problems.
  • Provide first-line investigation and diagnosis of all incidents.
  • Ensure recovery teams collect and correlate data for potential Root Cause Analysis (RCA).
  • Escalate critical outages to the Problem Manager for RCA after restoration.
  • Remain available during designated shifts and roster periods.
  • Act as the end-to-end incident owner.

Krav

  • Proven experience in incident management, with a focus on minimizing disruption and ensuring fast service restoration.
  • Experience setting up technical and management bridges for communication.
  • Ability to ensure timely communication and information flow to stakeholders.
  • Experience engaging stakeholders and initiating escalations.
  • Proficiency in logging incident details and assigning categorization/prioritization.
  • Skill in keeping users and stakeholders informed about incident status.
  • Experience associating incidents with other records (changes, problems).
  • Capability for first-line investigation and diagnosis of incidents.
  • Understanding of data collection and correlation for RCA.
  • Experience escalating critical outages for RCA.
  • Availability during designated shifts and roster periods.
  • Full ownership of incidents from start to finish.

Önskade kvalifikationer

  • Academic credentials from recognized and accredited institutions (subject to verification).

Förmåner

  • Outstanding opportunity to use skills and imagination.
  • Chance to build solutions never seen before.
  • Challenging work environment.
  • Supportive team of diverse innovators.
  • Opportunities for growth within the service role.
  • Encouragement and value for coaching others.
#Service Delivery
Ericsson Logo

Företag

Ericsson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Noida, India

Sökande

Ansök tidigt