The Job

Hyperscaler DC Technician Manager

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik · Systemteknik · IT-support

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I korthet

As a people-centered manager, you will build, lead, and sustain a high-performing team of Data Center Technicians. This role is crucial for attracting, developing, and retaining top technical talent by ensuring strong onboarding, engagement, and effective leadership. You will drive operational excellence, champion safety and compliance, and manage workforce planning for evolving customer demands.

Ansvarsområden

  • Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
  • Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians.
  • Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
  • Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
  • Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
  • Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
  • Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
  • Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
  • Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
  • Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Krav

  • 7+ years of experience in data center operations, IT infrastructure, or a similar technical environment.
  • 4+ years of direct people-management experience leading technical or operations teams.
  • Proven ability to hire, coach, develop, motivate, and retain technical talent.
  • Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
  • Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
  • Experience leading incident response, escalations, root-cause analysis, and corrective actions.
  • Strong commitment to safety, quality, compliance, and operational discipline.
  • Data-driven approach to performance management, staffing decisions, and continuous improvement.
  • Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.
  • High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Förmåner

  • Competitive salary range dependent on various factors including location, knowledge, qualifications, skills, education, training, and experience.
  • Opportunity for an annual bonus based on business and individual performance.
  • Excellent health benefits with choices of medical plan options and a dental plan option.
  • Company credits towards medical and dental premiums.
  • 401(k) Plan with automatic 3% company contribution and a match of $1 for $1 on the first 3% and 50 cents on the next 2% of eligible pay.
  • Company credits for basic life insurance, accidental death and dismemberment coverage, short-term and long-term disability coverage.
  • Option to participate in Ericsson’s Stock Purchase Plan.
  • Minimum of 15 days of accrued vacation, up to 3 personal days per year.
  • 11 annual holidays.
  • 8 hours of volunteer time.
  • 80 hours of sick time annually.
  • Up to 16 weeks of paid maternity leave.
  • 6 weeks of parental or adoption leave at 100% of pay.
  • Financial wellness programs.
  • Educational assistance.
  • Matching gifts.
  • Recognition programs.
#Service Delivery#IT#Data Center Operations#Technician Manager#Workforce Planning#Team Leadership#Technical Talent#Onboarding#Retention#Operational Excellence#Incident Response#Customer Partnerships#Compliance#Safety#Quality
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Företag

Ericsson

Publicerade jobb

för 20 timmar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Plano, United States

Sökande

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