The Job

HR Contact Center Associate with French and English – 12-months (fixed-term) contract

Logistik, försäljning och verksamhet · HR och administration · HR-verksamhet · Administrativt stöd

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I korthet

Amazon is seeking an HR Contact Center Associate fluent in French and English for a 12-month fixed-term contract. This remote role involves handling employee life-cycle queries via phone, chat, and email, escalating issues, and identifying areas for service improvement. Requires proficiency in French (B2 CEFR) and English, along with basic computer skills.

Ansvarsområden

  • Handle and resolve HR queries in French and English by referring to documentation and escalating where necessary.
  • Take ownership of employee contacts ensuring high customer focus.
  • Identify gaps in supporting documentation, internal processes, and areas for service improvement.
  • Communicate effectively with employees to explain and resolve queries for the entire employee life-cycle.
  • Actively seek employee feedback to improve service levels.
  • Work on rotational shifts, including weekends and bank holidays.

Krav

  • Very good proficiency in written and verbal French (B2 CEFR).
  • Very good proficiency in written and verbal English.
  • Computer skills including Windows, Microsoft Office, and Outlook.
  • A quiet and private place to work.
  • Internet connection with at least 20 mbps download and 5 mbps upload speed.

Önskade kvalifikationer

  • Relevant work experience in administration, customer service/call center, or HR environment.
  • Very good proficiency in additional European languages.
  • Ability to work in international teams with members in different locations and cultures.
  • Ability to work with confidential information.
  • Flexibility to work in a fast-paced environment.
  • Good interpersonal, communication, time management, and problem-solving skills.

Förmåner

  • 12-months (fixed-term) contract.
#HR#Contact Center#Associate#French#English#12-months#fixed-term#contract
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Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Kontrakt

Arbetsform

Distans

Erfarenhetsnivå

Medarbetare

Platser

India

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