The Job

Head of Service, Taiwan

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Försäljningsledning · Logistikhantering

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I korthet

Lead Field Services, Contact Centers, Spares, Service Engineering, and aftermarket business development in Taiwan. You will own the POM P&L, focus on warranty cost control and consumer satisfaction, and drive operational KPIs. This role requires interaction with internal and external customers at country and regional levels.

Ansvarsområden

  • Lead Field Services, Contact Centers, Spares, Service Engineering and aftermarket business development.
  • Own POM P&L in the cluster and develop and implement POM product portfolio.
  • Secure a tight warranty cost control and support quality development.
  • Deliver very ambitious targets on consumer satisfaction (Net Promoter Score and Consumer Effort Score).
  • Implement/review/enhance field service and contact center operations according to the sector business model strategy.
  • Drive and deliver operational KPIs.

Krav

  • Dealing with Electrolux’s Internal & External customers.
  • Confident in dealing with leaders both from a country level and region level perspective.
#Sales & Aftersales
Electrolux Group Logo

Företag

Electrolux Group

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Ledning

Platser

Taipei, Taiwan

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