Head of Service Line BOS Tunisia Algeria&Libya

Logistik, försäljning och verksamhet

I korthet

Ericsson is looking for a Head of Service Line BOS for Algeria, Tunisia & Libya. This key role is responsible for Business Operations Support (BOS) engagements, Service Delivery, and managed operations. You will drive growth, ensure delivery excellence, manage financial forecasts, and foster innovation within the assigned multi-accounts.

Ansvarsområden

Manage the team assigned to SI/ADM/ITMS in the multi-accounts.
Interact with Customer Fulfilment Responsible and Customer Solution Responsible to manage growth accounts and forecasts, with accountability on financial KPIs.
Enable business growth within the existing customer base and focus on delivering business value.
Instill a culture for add-on sales and customer value maximization.
Drive autonomous operations, AI and data analytics adoption, and maturity of Operations and ADM.
Instill innovation culture and leverage technology to transform and revive the MSIT and SI role.
Responsible for the planning and delivery of ITMS and ADM and supporting MSCOOs for outsourced IT operations.
Responsible for the planning and delivery of SI projects and supporting HOSDs for smooth project delivery.
Ensure SI, ITMS and ADM Execution Excellence with adherence to Service Delivery Tools, Process and Methods.
Drive Digital transformation programs.
Focus on Services Profitability Improvement through cost control, quality adherence, and Automation.
Set Individual Performance Goals and Development goals for every team member and follow up regularly.
Take accountability of the Overall Absorption and the Utilization/Billability of the assigned multi-accounts.
Serve as Single Point of Contact/Escalation for any BOS business for the assigned accounts.
Ensure full adherence with Service Delivery Tools, Process and Methods.
Responsible to deliver Financial and Demand Forecast/Landing for designated accounts.
Ensures Delivery Excellence: LNA Adherence and Quality Mandate, Reduction and closure of relevant CSRs.
Ensure CPEs are sent on Time and with clear accountability on the customer satisfaction.

Krav

Team management experience.
Experience in managing growth accounts and forecasts.
Experience in enabling business growth and delivering business value.
Experience in driving autonomous operations, AI and data analytics adoption.
Experience in ITMS and ADM planning and delivery.
Experience in SI project planning and delivery.
Experience in adhering to Service Delivery Tools, Process and Methods.
Experience in driving Digital transformation programs.
Experience in Services Profitability Improvement.
Experience in setting and managing individual performance goals.
Accountability for Overall Absorption and Utilization/Billability.
Experience as a Single Point of Contact/Escalation.
Experience with LNA Adherence and Quality Mandate.
Experience in managing CPEs and customer satisfaction.

Förmåner

Outstanding opportunity to use skills and imagination to push boundaries.
Opportunity to build solutions never seen before.
Challenging work environment.
Part of a team of diverse innovators.
Encouraging a diverse and inclusive organization.
Championing diversity in everything we do.
Belief that collaborating with people with different experiences drives innovation.
Encouragement for people from all backgrounds to apply and realize their full potential.
Ericsson is a proud Equal Opportunity Employer.

Färdigheter

AIdata analyticsIT OperationsProject ManagementService DeliveryITMSADMMSCOOFinanceDigital Transformation

#BOS#Service Delivery#Managed Operations#Presales#ITMS#ADM#Algeria#Tunisia#Libya

Om Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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Företag

Ericsson

Publicerade jobb

för 8 timmar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Tunis, Tunisia

Algeria

Libya

Sökande

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