The Job

Group Operations Manager

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundansvar · Försäljningsledning

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I korthet

We are looking for a Group Operations Manager in Chennai, Tamil Nadu, India to ensure account retention, revenue generation, and project delivery through effective team management and monthly reviews. The role focuses on maintaining high customer satisfaction, reducing attrition, implementing profit improvement plans, and driving productivity.

Ansvarsområden

  • Ensure generation of revenue at account level.
  • Focus on retaining accounts slated for renewal or maintaining high levels of customer satisfaction (ACSAT).
  • Ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews.
  • Identify attrition percentage in accounts and take up initiatives to reduce the same.
  • Implement Profit Implement Plan (PIP) through levers like Automation.
  • Ensure absorption of freshers as per the defined account targets.
  • Perform value addition activities (CIP & SIP) and implement strategies to improve productivity.

Krav

  • Effective team management skills.
  • Ability to conduct monthly reviews.
  • Skills in identifying and reducing attrition percentage.
  • Experience in implementing Profit Implement Plan (PIP) using levers like Automation.
  • Ability to ensure absorption of freshers as per defined account targets.
  • Proficiency in value addition activities (CIP & SIP) and implementing strategies to improve productivity.

Önskade kvalifikationer

  • Experience in generating revenue at account level.
  • Focus on retaining accounts slated for renewal or maintaining high levels of customer satisfaction (ACSAT).
  • Experience in ensuring project deliverables are completed within SLAs.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#account management#revenue generation#customer satisfaction#team management#SLA#attrition reduction#profit improvement#automation#productivity improvement#value addition#CIP#SIP
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Chennai, India

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