Global Service Plan Product Manager
Marknadsföring, media och kreativt · Marknadsföring och reklam · Produktledning · Marknadsstrategi
I korthet
The Global Service Plan Product Manager will lead the development, standardization, and global deployment of VTS Service Plan business, driving profitable growth and supporting customer centers worldwide. This role requires a strong product management background, commercial acumen, and excellent communication skills for an international environment.
Ansvarsområden
- Define and develop global Service Plan strategy, value proposition, commercial principles, and governance framework.
- Design profitable and scalable Service Plan offerings aligned with customer needs and business objectives.
- Assess Customer Center readiness and drive capability development, adoption, and implementation of Service Plans globally.
- Govern Service Plan execution to ensure compliance with global standards, profitability targets, and operational excellence.
- Drive revenue growth, renewal rates, customer retention, and overall Service Plan performance.
- Capture and replicate best practices across Customer Centers through training, playbooks, and knowledge-sharing initiatives.
- Enable Sales, Marketing, and Service teams with tools, training, and value-selling approaches to accelerate Service Plan growth.
Krav
- Proven experience in Product Management and a strong track record in Service Plan development.
- Strong commercial mindset with experience driving profitable growth and business development.
- Excellent communication and stakeholder management skills in an international environment.
- Customer-focused, self-driven, and able to balance strategic thinking with hands-on execution.
- Engineering or business degree, or equivalent professional experience.
- Fluent in English, both written and spoken.
- Willingness to travel internationally (approximately 30-50%).
#product management#service plans#marketing#business development#stakeholder management#customer retention