Global Service Performance Manager
Logistics, Sales & Operations · Sales & Business Development · Customer Success
I korthet
SKIDATA is seeking an analytical Global Service Performance Manager to lead its global service business performance management framework. This role involves turning data into actionable insights, partnering with various departments, analyzing cost drivers, and shaping pricing strategies. The ideal candidate possesses a Bachelor's degree, 5+ years of experience in service management or business performance, and advanced Excel and Power BI skills, with a willingness to travel.
Ansvarsområden
- Own the global service business performance management framework, ensuring KPI transparency, accountability, performance reviews, and action tracking across all regions.
- Analyze service business performance, identify gaps and opportunities, develop recommendations, and communicate actions to leadership stakeholders.
- Partner with Service Leaders, Operations, Sales, Finance, and other stakeholders to improve business performance.
- Provide data-driven insights and recommendations to support decision-making.
- Coordinate and challenge the service business forecasting and planning process in partnership with Finance and Regional Service Leaders.
- Lead or contribute to continuous improvement and transformation initiatives.
- Analyze key cost drivers, including labor, parts, travel expenses, and cost of quality, and recommend actions to improve profitability.
- Develop pricing recommendations and support value-based pricing strategies to improve profitability.
- Monitor pricing implementation and report pricing realization performance.
- Develop and maintain dashboards and performance reporting tools.
- Present insights, trends, and recommendations to leadership teams.
Krav
- Bachelor's degree in business administration, operations management, finance, or a related field
- 5+ years of experience in service management, business performance, or commercial excellence
- Strong understanding of service business drivers, financial metrics, and performance management
- Strong business acumen paired with sharp analytical and decision-making skills
- Advanced Excel and financial modelling capabilities
- Advanced Power BI skills, with the ability to develop and adapt reports and dashboards
- Strong data visualization and storytelling capabilities
- Experience leveraging AI and digital technologies to improve business processes and decision-making
- Strong stakeholder management skills and the ability to influence without authority
- Strategic thinking and a commercial mindset
- Excellent executive communication and presentation skills
- English Common European Framework (CEFR) C1 level or higher; additional languages are a plus
- Willingness to travel approximately 15% of the time
Förmåner
- Flexible Hybrid Work Model
- Digital meal allowance
- Job Bike Leasing Program
- Transport Subsidy (Job Ticket)
- Optional additional week of vacation
- Electric vehicle charging stations
- Global Collaboration with an international team of specialists
- Excellent chances for career development and skill enhancement
#Service Performance#Business Growth#KPIs#Stakeholder Management#Financial Analysis#Pricing Strategy#Reporting#Continuous Improvement#AI#Digital Technologies
Företag
ASSA ABLOY Group
Publicerade jobb
för 1 månad sedan
Upphör
om 1 vecka
Anställningstyp
Heltid
Arbetsform
Hybrid
Erfarenhetsnivå
Mellannivå
Platser
Grödig, Austria
Kvalifikation
Kandidatexamen
Sökande
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