Fixed Operations Programs Manager
Fordon och transporttjänster · Fordonsservice och reparation · Fordonstekniker
I korthet
The Fixed Operations Programs Manager (Automotive) at Volvo is responsible for developing and improving service programs to enhance automotive retailer performance and customer experience. This role involves partnering with dealerships and field teams to implement scalable solutions and support digital service tools.
Ansvarsområden
- Lead the development, growth, and continuous improvement of Volvo Simplified Service and operational excellence programs.
- Drive successful implementation and adoption of service programs across the retailer network.
- Develop and execute Lean+ and workshop improvement initiatives to increase service capacity and optimize technician productivity.
- Analyze retailer performance and customer experience insights to identify improvement opportunities.
- Establish program governance, performance tracking, and reporting frameworks.
- Create and maintain service tools, standards, and supporting materials.
- Partner with technical operations and digital teams to develop future-ready service solutions.
Krav
- 5 - 7 years’ experience in retail (automotive OEM dealerships) or wholesale automotive.
- Fixed Operations experience (automotive OEM dealerships) highly preferred.
- Bachelor’s degree (or equivalent experience) in Automotive with a specialty in Fixed Operations.
- Strong communication skills – both written and verbal.
- Excellent time management skills.
- Strong analytical skills, attention to detail, a strong work ethic and ability to work as a team and adhere to tight deadlines.
- Ability to travel 50% including overnight travel.
Förmåner
- Ability to travel 50% including overnight travel.
#Automotive#Customer Service#Professionals
Företag
Volvo Cars
Publicerade jobb
för 6 dagar sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Mahwah, United States
Kvalifikation
Kandidatexamen
Sökande
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