The Job

FinOps Specialist - AR, Global Account Receivables

Finans, bank och juridik · Redovisning och revision · Kundreskontra · Företagsfinansiering · Finansiell analys

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I korthet

The FinOps Specialist will be responsible for accounts receivable, customer queries, and dispute resolution within the Global Accounts Receivable team. Key duties include cash applications, research of unapplied cash, account reconciliation, and coordination with customers, with a focus on maintaining SLAs and driving process improvements.

Ansvarsområden

  • Ensure timely closure of payments with high accuracy.
  • Respond to customer queries via call and/or email.
  • Research unapplied payments and work with customers to identify root causes and resolve open issues.
  • Collaborate with internal teams to drive process improvements and resolve escalations/discrepancies.
  • Provide ideas for process standardization and automation through JDI/Kaizen projects.
  • Perform complex reconciliations on customer payments.
  • Perform QC and conduct refresher trainings with the team on best practices.
  • Address discrepancies with technical teams related to the ERP system.

Krav

  • Minimum 6-8 years of experience in O2C domain, preferably cash application or Customer Service.
  • Intermediate knowledge of Excel, including pivot tables and formulas.
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Ability to prioritize, multitask, and work with minimal supervision.
  • Drive for continuous learning and self-development.
  • Flexibility to adapt to changing business requirements.
  • Flexible to work in late evening/night shifts.

Önskade kvalifikationer

  • 1+ years of finance experience.
  • 2+ years of Accounts Receivable or Account Payable experience.
  • 2+ years of experience applying key financial performance indicators (KPIs) to analyses.
  • Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL, and VBA skills.
  • Experience using data to influence business decisions.
  • Experience in corporate finance including budgeting/planning, forecasting, and reporting.
  • 2+ years of participating in continuous improvement projects to scale and improve controllership with measurable results.
  • Experience in TM1, Data Warehouse, and SQL.

Förmåner

  • Exposure to cross-functional and process improvement projects.
#Finance#Global Business Services#Accounts Receivable#O2C#Cash Applications#Customer Service#Process Improvement#Reconciliation
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Företag

Amazon

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för 1 månad sedan

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Heltid

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Erfarenhetsnivå

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Platser

Pune, India

Hyderabad, India

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