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FinOps German Specialist - AR, Global Account Receivables

Finans, bank och juridik

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I korthet

As a FinOps German Specialist, you will be responsible for accounts receivable operations, customer query resolution, and dispute management within the Global Accounts Receivable team. You will perform cash applications, research unapplied payments, and coordinate with customers to resolve issues, while also contributing to process improvement and automation initiatives.

Ansvarsområden

  • Ensure timely closure of payments with high degree of accuracy.
  • Respond to customer queries through call and/or email.
  • Research unapplied payments and work with customer to identify root cause and resolve open issues on account.
  • Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account.
  • Provide growth ideas for process standardization and automation through JDI/Kaizen projects.
  • Perform complex reconciliations on customer payments.
  • Perform QC and conduct refresher trainings with the team on best practice sharing.
  • Highlight and address issues with the technical teams related to the discrepancies with the ERP system.

Krav

  • Excellent written and verbal communication skills with strong customer service focus.
  • Ability to prioritize, multi-task and work with minimal supervision.
  • Drive for continuous learning and self-development.
  • Flexibility to change as per the changing requirements of the business.
  • Minimum 6-8 years experience in O2C domain, preferably cash application or Customer Service.
  • Intermediate knowledge of Excel – including working with pivot & formulas.
  • Flexible to work in late evening/night shifts.
  • Master's degree or above in finance, accounting or related field.
  • 4+ years of finance experience.
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
  • B2 certification must.

Önskade kvalifikationer

  • 3+ years of Accounts Receivable or Account Payable experience.

Förmåner

  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.
  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
  • If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#Finance Operations#Global Account Receivables#Accounts Receivable#Cash Applications#Customer Queries#Dispute Resolution#O2C Process#Reconciliation#Process Improvement#Automation
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Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Pune, India

Hyderabad, India

Ambernath, India

Mumbai, India

Kvalifikation

Masterexamen, Kandidatexamen

Sökande

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