The Job

Field Technician

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Nätverksadministration · IT-support

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Ericsson Canada Inc. is seeking a Field Technician in Edmonton, Alberta, to manage and execute field services, ensuring continuous customer service availability and meeting SLAs. The role involves on-site troubleshooting, maintenance, and compliance with Occupational Health and Safety requirements.

Ansvarsområden

  • Respond to corrective network problems, perform analysis, troubleshooting, diagnosis, and repair.
  • Coordinate with other technicians and departments to maintain service levels.
  • Plan and implement preventive maintenance routines.
  • Perform cutovers and upgrades on the network.
  • Maintain up-to-date site documentation.
  • Perform acceptance tests on newly installed sites and equipment.
  • Participate in retune activities for network optimization and build projects.
  • Maintain inventory of required parts and perform regular audits.
  • Complete administrative reporting (mileage, timesheets, expenses, logs).
  • Test hand-offs, RSSI, transmit levels, monitor dropped calls, and investigate performance changes.
  • Document activities for future assessment and analysis.
  • Maintain current documentation of site status and complete trouble tickets.
  • Shift work, overtime, and 24-hour on-call support are required.

Krav

  • Bachelor’s, Diploma or Certificate degree in Electronics or any other related field.
  • Two plus years of experience in the telecommunications industry.
  • Certification related to EHS/OHS.
  • Knowledge of service networks, including GSM, WCDMA, and LTE.
  • Understanding of service and service application implementation/integration.
  • Familiarity with site-related issues.
  • Knowledge of the operation and maintenance of multivendor telecommunications equipment.
  • Awareness and adherence to Ericsson Life Saving Rules.
  • Proven understanding of instructions, standard operating procedures, and processes.
  • Hazard identification and risk assessment.
  • Accident investigation or root cause analysis (RCA).
  • Working at heights, including climbing and tower access.
  • RF/EMF awareness.
  • Lone work requirements.
  • First Aid certification.
  • Responsible driving and vehicle inspection.
  • Microwave and Transmission experience (e.g., DS1, DS2, DS3) would be beneficial.
  • Knowledge of Optical Fibre, SONET, and TCP/IP is required.

Förmåner

  • Competitive salary based on location, knowledge, qualifications, skills, education, training, and experience.
  • Opportunity for an annual bonus based on business and individual performance.
  • Choice of 3 medical and dental plan options with core level coverage paid fully by Ericsson.
  • Automatic 2% company contribution to the Pension Plan.
  • Ericsson offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% (maximum of 4% match).
  • Basic life insurance and accidental death and dismemberment coverage at two-times annual base pay at no cost.
  • Short-term disability coverage.
  • Option to participate in Ericsson’s Stock Purchase Plan.
  • Minimum of 18 days of accrued vacation.
  • At least 3 personal days.
  • Minimum 10 holidays.
  • 1 volunteer day.
  • Sick days.
  • Up to 10 weeks of paid maternity leave.
  • 6 weeks of parental or adoption leave at 100% of pay.
  • Financial wellness programs.
  • Educational assistance.
  • Matching gifts.
  • Wellness account.
  • Recognition programs.
#Field Services#Network#SLA#Troubleshooting#Maintenance#Cutovers#Upgrades#Documentation#Testing#Optimization#Inventory#Reporting#Mobile#Network Optimization#Build Projects#Occupational Health and Safety
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Företag

Ericsson

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Edmonton, Canada

Kvalifikation

Kandidatexamen, Yrkeshögskola

Sökande

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