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Field Technician

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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Ericsson Canada Inc. is seeking a Field Technician in Vancouver, BC, to manage and execute field services, focusing on customer support and ensuring service availability against SLAs. The role involves troubleshooting, repair, preventive maintenance, and documentation, with a strong emphasis on safety and compliance with OHS requirements. This position requires on-site work, including in remote and challenging environments, and may involve shift and on-call duties.

Ansvarsområden

  • Respond to corrective network problems, performing analysis, troubleshooting, diagnosis, and repair to ensure service restoral.
  • Coordinate with other technicians and departments to maintain service levels.
  • Plan and implement preventive maintenance routines for network performance standards.
  • Perform cutovers and upgrades on the network as directed by work orders.
  • Maintain up-to-date site documentation as outlined by the EWO initiative.
  • Perform acceptance tests on newly installed sites and equipment.
  • Participate in retune activities related to network optimization and build projects.
  • Maintain inventory of required parts and perform regular audits.
  • Complete administrative reporting, including mileage, timesheets, expenses, equipment logs, and deficiency ticket updates.
  • Test hand-offs, RSSI, transmit levels on mobiles, monitor dropped calls, and investigate performance changes.
  • Document activities for future assessment and analysis.
  • Maintain current documentation of site status and complete trouble tickets, incident reports, and other required documentation.
  • Work in remote, difficult-to-access locations and provide technical services under challenging environmental conditions.
  • Travel frequently to isolated worksites using unconventional transportation methods.
  • Work safely and effectively in rugged, unpredictable terrain.

Krav

  • Bachelor’s, Diploma or Certificate degree in Electronics or any other related field.
  • Two plus years of experience in the telecommunications industry.
  • Certification related to EHS/OHS (Environmental, Health & Safety / Occupational Health & Safety).
  • Knowledge of service networks, including GSM, WCDMA, and LTE.
  • Understanding of service and service application implementation/integration.
  • Familiarity with site-related issues.
  • Knowledge of the operation and maintenance of multivendor telecommunications equipment.
  • Awareness and adherence to Ericsson Life Saving Rules.
  • Proven understanding of instructions, standard operating procedures, and processes.
  • Hazard identification and risk assessment.
  • Accident investigation or root cause analysis (RCA).
  • Working at heights, including climbing and tower access.
  • RF/EMF awareness.
  • Lone work requirements.
  • First Aid.
  • Responsible driving and vehicle inspection.

Önskade kvalifikationer

  • Microwave, Transmission experience (e.g., DS1, DS2, DS3) and DC power plants.
  • A good understanding of how cellular networks work.
  • Gain in-depth knowledge of key quality service indicators within the geographic area of responsibility.
  • Knowledge of Optical Fibre, SONET, and TCP/IP is required.
  • Shift work, overtime, and 24-hour on-call support are required on a regular rotational basis.
  • Willingness to travel to remote field locations using helicopters, ATVs, snowmobiles, and off-road vehicles.
  • Comfort with helicopter and off-road travel.
  • Physical fitness and ability to work in rugged, unpredictable terrain and challenging environmental conditions.
  • Strong problem-solving skills and the ability to work independently.

Förmåner

  • Competitive salary package.
  • Opportunity for an annual bonus (Short-Term Variable Compensation Plan).
  • Choice of 3 medical and dental plan options with core coverage paid fully by Ericsson.
  • Group Retirement & Savings Program with automatic 2% company contribution to Pension Plan.
  • Ericsson offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match).
  • Total company contribution potential of 6% to retirement savings.
  • Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost.
  • Short-term disability coverage.
  • Option to participate in Ericsson’s Stock Purchase Plan.
  • Minimum of 18 days of accrued vacation.
  • At least 3 personal days.
  • Minimum 10 holidays.
  • 1 volunteer day.
  • Sick days.
  • Up to 10 weeks of paid maternity leave.
  • 6 weeks of parental or adoption leave at 100% of pay.
  • Financial wellness programs.
  • Educational assistance.
  • Matching gifts.
  • Wellness account.
  • Recognition programs.
#Field Technician#Operations#Engineering#Network Maintenance#Troubleshooting#SLA#OHS#Ericsson
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Företag

Ericsson

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Vancouver, Canada

Kvalifikation

Kandidatexamen, Yrkeshögskola, Ingen formell utbildning

Sökande

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