I korthet
We are seeking a Field Service Technician for a full-time, remote role in the Northeast US. Responsibilities include performing maintenance, repairs, and troubleshooting on mechanical, electrical, and electronic components at customer locations. The ideal candidate has an Associate's degree and over 5 years of experience with strong mechanical aptitude and customer service skills.
Ansvarsområden
- Execute basic maintenance and minor repairs on selected products at customer sites.
- Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites.
- Prepare assigned service jobs according to the FSE Handbook.
- Follow up on actions and promises made to customers.
- Write service reports on site and obtain customer's signature.
- Update service execution IT systems with relevant information.
- Report unsafe practices and other safety incidents according to local reporting procedures.
- Capture Installed Base on site and communicate sales leads to sales organization.
- Provide proactive recommendations to customers related to purchase of additional spare parts.
- Execute services in our Service Centers as required.
Krav
- Associate’s degree with a strong mechanical background.
- Over 5 years of experience in similar roles, with desirable expertise in transmission systems.
- Competent mechanical skills and aptitude.
- Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
- Customer service and sales orientation oriented.
- Excellent interpersonal skills.
- Strong verbal & written skills.
- Ability to troubleshoot & solve technical problems.
- Team Player and ability to work independently.
- Basic PC utilization skills required in word, excel.
- Ability to learn and use systems required for the administration of service and expense reports.
- Perform jobs in line with OHSA requirements.
- Complete established safety training programs.
Önskade kvalifikationer
- Desirable expertise in transmission systems.
Förmåner
- Healthcare, dental and vision plans.
- Robust wellness program.
- Generous 401(k).
- Paid holidays.
- Paid time off benefits.
#Field Service#Technician#Mechanical#Electrical#Electronic Components#Troubleshooting#Customer Service#Maintenance#Repairs#US
Företag
Alfa Laval
Publicerade jobb
för 1 månad sedan
Anställningstyp
Heltid
Arbetsform
Distans
Erfarenhetsnivå
Mellannivå
Platser
Buffalo, United States
Boston, United States
Newburyport, United States
Kvalifikation
Yrkeshögskola
Sökande
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