Field Service Engineer, West (AZ,NV)
Fordon och transporttjänster · Fordonsservice och reparation · Fordonstekniker · Fordonsreparation · Fordonsflottehantering
I korthet
Volvo Penta North America is seeking a skilled Field Service Engineer to support their West territory (AZ, NV). This role involves advanced technical support for marine and industrial engines, including troubleshooting, repair, and training dealers on new technologies like electromobility and remote diagnostics. The ideal candidate has a minimum of 8 years of experience and strong mechanical/electronic expertise.
Ansvarsområden
- Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines and solutions.
- Respond to advanced technical inquiries via phone, through case management, and on-site service when required.
- Act as a liaison between our dealer base, customers, technical support and quality teams.
- Lead investigations into product complaints, failures, and reported safety incidents, documenting findings and driving resolution.
- Provide structured feedback loops with Technical Support and Competence Development teams.
- Support failure analysis, data acquisition, testing, and continuous improvement initiatives.
- Develop and implement support processes for emerging technologies, including electrification and hybrid systems; alternative fuels; connectivity and remote diagnostics.
- Mentor technical support specialists acting as a technical and professional role model.
Krav
- Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field or the appropriate equivalent combination of education and experience.
- Minimum 8 years of experience in engine OEM, distributor, or dealer service environments.
- Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices.
- Working knowledge of warranty processes, dealer operations, and industrial trade practices.
- Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders.
- Advanced communication and presentation skills in both US and global contexts.
- Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams).
- Ability to read, write, understand, and speak English.
Önskade kvalifikationer
- Bachelor’s degree preferred.
- Experience with Volvo Penta products preferred.
- Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred.
- Bilingual (English plus Spanish, Swedish, etc.) a plus.
Förmåner
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
#Field Service#Engineer#Mechanical#Electronic#Marine#Industrial#Engines#Troubleshooting#Diagnostics#Electromobility#Connectivity#Remote Diagnostics#Travel#Arizona#Nevada
Företag
Volvo Group
Publicerade jobb
för 3 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Senior
Platser
Chesapeake, United States
Kvalifikation
Yrkeshögskola, Kandidatexamen
Sökande
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