The Job

Field Service Engineer - Scotland

Tillverkning och produktion · Produktion och montering · Produktionsteknik

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I korthet

Edwards is seeking a Field Service Engineer in Scotland to provide on-site installation, commissioning, maintenance, and repair of vacuum products across the EMEA region. The role requires a degree in mechanical, electromechanical, or electronics, with at least 2 years of customer-facing field service experience. You will build customer relationships, troubleshoot complex issues, and mentor colleagues.

Ansvarsområden

  • Deliver on-site installation, commissioning, maintenance, and repair of Edwards and Atlas Copco products across the EMEA region, with regular overnight travel.
  • Lead advanced troubleshooting, resolving or escalating issues within contractual SLAs.
  • Build strong customer relationships and act as the key technical interface, feeding insights to service sales and support teams.
  • Ensure all activities comply with safety, regulatory, and company standards, applying effective risk controls at all times.
  • Accurately document service activity and produce clear reports using Edwards systems and platforms.
  • Train, coach, and support colleagues and customers in line with global best practices.
  • Operate and configure software and monitoring tools to optimise product performance.
  • Provide day-to-day technical leadership, promoting best practice and continuous improvement.

Krav

  • Strong customer focus, delivering solutions that meet expectations and timelines while aligning with Edwards’ standards.
  • Self-motivated, able to resolve complex issues independently while maintaining positive customer engagement.
  • Proactively seeks feedback and understands customer needs to make informed decisions.
  • Drives continuous improvement in efficiency, productivity, and customer satisfaction.
  • Shares technical expertise, coaching less experienced team members and supporting customers.
  • Influences team performance to achieve company objectives.
  • Ensures compliance with all laws, policies, and safety standards.
  • Effective communicator with clear verbal expression and written communication skills.
  • Computer literate, capable of data entry and report writing.
  • Understands technical documentation, including drawings and specifications.
  • Degree or formal qualification in mechanical, electromechanical, or electronics discipline.
  • Minimum 2 years in field service within a related industry, ideally customer-facing.
  • English language proficiency.

Önskade kvalifikationer

  • Other languages are an asset.

Förmåner

  • A Culture Built on Trust & Accountability: empower you to take ownership and make an impact.
  • Lifelong Learning & Career Growth: continuous development opportunities to help you thrive.
  • Innovation Powered by People: your ideas drive progress and shape the future.
  • Comprehensive Rewards: competitive compensation and benefits designed to support you.
  • Health & Well-being First: programs and resources to keep you balanced and energized.
#Field Service#Engineer#Vacuum Technique#Scotland#EMEA#Atlas Copco#Edwards
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Företag

Atlas Copco Group

Publicerade jobb

för 2 veckor sedan

Upphör

Eventuellt utgången

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Mellannivå

Platser

Edinburgh, United Kingdom

Glasgow, United Kingdom

Kvalifikation

Kandidatexamen, Yrkeshögskola

Sökande

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