Expert IT Analyst
Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Verksamhetsanalys · Systemteknik
I korthet
Nordea is seeking an Expert IT Analyst / Service Developer in Warsaw to design and enhance digital support tools for their Self Service Portal. The role involves analyzing business needs, developing automated services, and collaborating with stakeholders to ensure a high-quality user experience. This is a full-time, permanent hybrid position with an application deadline of September 30, 2026.
Ansvarsområden
- Own the end-to-end overview of service architecture, workflows and integrations supporting the Self Service Portal ecosystem.
- Analyse, design, develop and maintain requestable and automated services.
- Gather, challenge and translate business requirements into technical solutions.
- Design service questionnaires, approval flows, workflows and integrations.
- Assess the impact of new requirements, service modifications and platform changes.
- Act as a key expert during service-related incidents, troubleshooting complex issues and driving root cause analysis.
- Collaborate with service owners, platform teams and stakeholders to ensure solutions align with business and technical requirements.
- Create and maintain technical specifications, process documentation and operational procedures.
- Support testing, deployments and continuous improvement initiatives.
- Drive standardisation, automation and optimisation across the service catalogue.
Krav
- Strong experience as an IT Analyst, System Analyst, Service Developer or similar role.
- Hands-on experience with BMC Helix, Digital Workplace, Self Service Portal or comparable service management platforms.
- Proven experience building and maintaining requestable services and automated workflows.
- Good understanding of service architecture, integrations and enterprise application design.
- Strong knowledge of databases and SQL.
- Experience analysing incidents and resolving complex service-related issues.
- Ability to understand the full lifecycle of a service, from requirements and design to implementation, modifications and operational support.
- Strong documentation skills with the ability to produce clear technical and functional documentation.
- Experience working in Agile environments.
- Excellent stakeholder management and communication skills.
- Proactive mindset with strong ownership and problem-solving capabilities.
Önskade kvalifikationer
- Experience with APIs, Active Directory, IIQ or other identity and automation platforms.
- Knowledge of IT Service Management processes.
- Experience with enterprise workflow orchestration and service automation platforms.
Förmåner
- Hybrid working model
- Opportunities to evolve, develop and learn from brilliant colleagues
- A culture that fosters performance and growth
- Various opportunities to evolve, develop and learn
#IT Analyst#Service Developer#Digital Support Tools#Self Service Portal#Service Architecture#Automation#Agile
Företag
Nordea
Publicerade jobb
för 3 veckor sedan
Upphör
om 1 vecka
Anställningstyp
Heltid
Arbetsform
Hybrid
Erfarenhetsnivå
Mellannivå
Platser
Warszawa, Poland
Sökande
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