Expert IT Analyst
Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Verksamhetsanalys
I korthet
Nordea is seeking an Expert IT Analyst / Service Developer in Warsaw to design and improve digital support tools for the Self Service Portal. This full-time, permanent role involves analyzing business needs, developing automated services, and ensuring a best-in-class user experience.
Ansvarsområden
- Own the end-to-end overview of service architecture, workflows and integrations supporting the Self Service Portal ecosystem.
- Analyse, design, develop and maintain requestable and automated services.
- Gather, challenge and translate business requirements into technical solutions.
- Design service questionnaires, approval flows, workflows and integrations.
- Assess the impact of new requirements, service modifications and platform changes.
- Act as a key expert during service-related incidents, troubleshooting complex issues and driving root cause analysis.
- Collaborate with service owners, platform teams and stakeholders to ensure solutions align with business and technical requirements.
- Create and maintain technical specifications, process documentation and operational procedures.
- Support testing, deployments and continuous improvement initiatives.
- Drive standardisation, automation and optimisation across the service catalogue.
Krav
- Strong experience as an IT Analyst, System Analyst, Service Developer or similar role.
- Hands-on experience with BMC Helix, Digital Workplace, Self Service Portal or comparable service management platforms.
- Proven experience building and maintaining requestable services and automated workflows.
- Good understanding of service architecture, integrations and enterprise application design.
- Strong knowledge of databases and SQL.
- Experience analysing incidents and resolving complex service-related issues.
- Ability to understand the full lifecycle of a service, from requirements and design to implementation, modifications and operational support.
- Strong documentation skills with the ability to produce clear technical and functional documentation.
- Experience working in Agile environments.
- Excellent stakeholder management and communication skills.
- Proactive mindset with strong ownership and problem-solving capabilities.
Önskade kvalifikationer
- Experience with APIs, Active Directory, IIQ or other identity and automation platforms.
- Knowledge of IT Service Management processes.
- Experience with enterprise workflow orchestration and service automation platforms.
Förmåner
- Hybrid working model
- Opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
- Culture that fosters performance and growth in one of the largest Nordic banks.
#IT Analyst#Service Developer#Digital Support Tools#Self Service Portal#End User Services#Nordea#BMC Helix#Digital Workplace#Agile#SQL
Företag
Nordea
Publicerade jobb
för 3 veckor sedan
Upphör
om 1 vecka
Anställningstyp
Heltid
Arbetsform
Hybrid
Erfarenhetsnivå
Mellannivå
Platser
Warszawa, Poland
Sökande
Ansök tidigt