The Job

Entry IT Supporter - ITSD - Swedish Speaker - Gdańsk

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

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I korthet

As an Entry IT Supporter at Arla's Service Desk in Gdańsk, you will provide 1st and 1.5-level IT support, troubleshoot issues remotely using SCCM, and document requests in ITSM tools. The role requires fluency in English and Swedish (B1/B2), proficiency in MS Office, and strong communication skills, with a hybrid work model involving 50% office presence.

Ansvarsområden

  • Provide end-user support and remote troubleshooting.
  • Prioritize and manage multiple tickets simultaneously.
  • Act as an escalation point for urgent IT incidents.
  • Suggest process improvements based on recurring issues.
  • Record and escalate unresolved problems using ITSM tools.
  • Handle 1st and 1.5-level support.
  • Guide users through issue resolution and ensure smooth operation of systems and devices.
  • Document requests in the ITSM tool.
  • Collaborate with higher-level teams for complex issues.
  • Identify recurring problems and suggest improvements.
  • Conduct global IT support according to plan.
  • Handle tasks while taking business needs into consideration.
  • Work structured with case handling.
  • Conduct global support activities on a daily basis.
  • Work within knowledge process and daily support procedures for continuous improvement of knowledge articles.
  • Follow global processes, methods, and tools.
  • Communicate all aspects of IT Code of Conduct.
  • Provide phone support to Arla employees globally.

Krav

  • Fluency in English and Swedish (minimum B1/B2).
  • Strong communication, analytical, and organizational skills.
  • Proficiency in MS Office & Outlook.
  • Team player with the ability to prioritize and troubleshoot effectively.
  • Technical education or equivalent experience (2+ years).
  • Broad knowledge of service and support processes, methods and tools.
  • Intermediate knowledge of IT infrastructure and services.
  • Good ITIL understanding.

Önskade kvalifikationer

  • Experience in Service Desk or Customer Support is a plus.
  • Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage.

Förmåner

  • Work in an international environment with teams across different countries.
  • Scandinavian working style – flat structure, informal atmosphere & no formal dress code.
  • Flexible working hours with a hybrid work model.
  • Additional annual leave of up to 4 extra days, awarded over time in recognition of your tenure with us.
  • Private medical care (LUX MED) and life insurance (Unum).
  • Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets – you choose).
  • Employee Assistance Program (psychological, legal and financial support).
  • Wellbeing initiatives, including sports activities and communities (e.g. running team).
  • Structured onboarding and access to expert‑led trainings.
  • Co‑financing of education and certifications, supporting continuous professional development.
  • Employee referral bonus program.
  • Brand‑new modern office full of greenery and plants.
  • On‑site parking.
  • Spacious canteen with fresh breakfasts and lunches available daily.
  • Salary range and benefits discussed before the first interview.
#IT Support#Service Desk#Swedish Speaker#Gdańsk#Arla
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Företag

Arla

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Junior

Platser

Gdańsk, Poland

Sökande

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