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ENM Senior Troubleshooter

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling

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Ericsson is seeking a Senior Troubleshooter in Budapest, Hungary, to lead the investigation and resolution of complex ENM production and customer issues within Fault Management and New Node Introduction. This role requires deep understanding of Linux, Kubernetes, and distributed systems, with strong analytical and communication skills to support development teams and ensure product quality.

Ansvarsområden

  • Lead the investigation and resolution of complex ENM production and customer issues across multiple domains and components.
  • Perform end-to-end root cause analysis of software, deployment, integration, and performance problems.
  • Act as the technical focal point during critical incidents, coordinating developers, architects, support teams, and system experts.
  • Drive task forces for high-priority customer escalations and business-critical product issues.
  • Analyze logs, traces, dump files, Kubernetes/JBoss/Linux diagnostics, and monitoring data to identify fault causes.
  • Work closely with development teams to ensure timely delivery of fixes, patches, and workarounds.
  • Identify recurring issues and drive permanent corrective actions to improve product quality and stability.
  • Collaborate with Release Verification, Integration, and Customer Support organizations to resolve cross-functional problems.
  • Contribute to technical risk assessments and proactively identify potential stability or scalability concerns.
  • Mentor engineers in systematic problem-solving and advanced troubleshooting techniques.
  • Drive automation and AI-assisted diagnostics to reduce issue resolution time.

Krav

  • BSc/MSc in science area
  • Ability to quickly understand complex end-to-end systems and dependencies.
  • Excellent analytical and problem-solving capabilities.
  • Deep understanding of Linux, Kubernetes, distributed systems, and cloud-native architectures.
  • Strong communication skills and ability to coordinate across multiple teams without direct authority.
  • Customer-oriented mindset with a strong sense of ownership and urgency.
  • Good command of English, both in oral and written form

Önskade kvalifikationer

  • Experience with telecom/network management systems (ENM is a strong advantage).
  • Experience working with Java-based applications and services.

Förmåner

  • Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
  • Build solutions never seen before to some of the world’s toughest problems.
  • Be challenged, but not alone.
  • Join a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
  • Encouraging a diverse and inclusive organization is core to our values.
  • Champion diversity and inclusion in everything we do.
  • Collaborate with people with different experiences to drive innovation, essential for future growth.
  • Encourage people from all backgrounds to apply and realize their full potential as part of the Ericsson team.
  • Ericsson is proud to be an Equal Opportunity Employer.
#Network Management#Troubleshooter#Fault Management#New Node Introduction#Linux#Kubernetes#Java#Telecommunications
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Företag

Ericsson

Publicerade jobb

för 6 timmar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Budapest, Hungary

Kvalifikation

Kandidatexamen

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