Engineer - Technical Support
Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling
I korthet
Ansvarsområden
- Provide post-sales technical support to Global Impact partners, Local Business Partners and Sales channels for Fisher FIELDVUE products, field Instruments, software applications, associated mounting kit and accessories.
- Perform warranty evaluation/repair and failure analysis with technical report documenting findings and resolutions.
- Identify product quality issue and escalate to Level 2 team when necessary.
- Ensure all calls are properly documented into Service Management System database.
- Provide Field Instrument and FIELDVUE products training to internal team members when necessary.
- Involve in testing of new instruments both hardware and software.
- Provide technical clarification to customers when required.
- Comply with ESH laws and regulations and internal ESH rules/instructions, actively participate in safety trainings, identify and take improvement actions to reduce or eliminate the risk/ hazard.
- Keep oneself up to date on the latest product and technology releases.
Krav
- Degree in Electronics communications, Instrumentation Engineering.
- Minimum 3-5 years of working experience in process control and Instrumentation field.
- Good technical acumen and the ability to analyze field requirement to make proper recommendations.
- Field Exposure/working experience about process industries, Oil & Gas, Refinaries, Chemical (Minimum 3 Years).
- Communication skills for working with global individuals.
- Good Analytical skills for Technical evaluation and Troubleshooting.
Önskade kvalifikationer
- Control Valve Knowledge is an added advantage.
- Maintenance experience/exposure in Field Instrumentation.
- Good technical acumen and the ability to analyze field requirement to make proper recommendations.
- Good Interpersonal skills with customer relationship management.
- Hands-on experience of Foundation fieldbus and basic knowledge of Profibus PA preferred.
- Knowledge of hazardous area classification and certification.
- Hands-on experience on Fisher Instrumentation or competitor positioners would be preferred.
- Basic understanding of Emergency Shut-Down system.
Förmåner
- Competitive compensation and benefits programs within the industry and local labor markets.
- Comprehensive medical and insurance coverage.
- Work Authorization Sponsorship for foreign nationals.
- Opportunities for ongoing development.
- Hybrid work set up promoting Work-Life Balance.
- Safe Working Environment.
Färdigheter
Om Emerson
Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…
Företag
EmersonPublicerade jobb
för 6 dagar sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Pune, India
Kvalifikation
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