Engineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Technology, Data & Digital · IT Infrastructure & Security · Database Administration

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HCLTech is seeking an Engineer specializing in Microsoft Windows, Microsoft Servers RDS, and Touch Services in Nagpur, Maharashtra, India. This role serves as the primary IT support contact, responsible for incident management, access administration, hardware/software provisioning, and ticket escalation.

Job Summary

vital first point of contact between an organization\'s end-users and its IT department

Key Responsibilities

Incident Management: Serve as the first point of contact via phone, email, or ticketing systems. Troubleshoot and resolve hardware, software, and network issues.Access Management: Handle user account administration, including password resets, permission changes, and onboarding/offboarding employees.Hardware/Software Provisioning: Install, configure, and update applications, as well as set up and test new computer equipment.Ticket Escalation: Document client interactions in ITSM systems (e.g., ServiceNow). Escalate complex issues to Level 2/Level 3 teams when necessary and follow up to ensure resolution.Knowledge Base Maintenance: Create and update internal documentation, troubleshooting guides, and FAQs for end-users

Skill Requirements

English

Other Requirements

NA

#IT Support#Help Desk#Microsoft Windows#Microsoft Servers#Nagpur Jobs