The Job

Easy Buying Manager (40T, Perm) - IKEA Gwangmyeong

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Butiksledning · Kundsupport

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I korthet

IKEA Gwangmyeong seeks an Easy Buying Manager to oversee customer relations and ensure a positive shopping experience. This permanent, full-time role involves managing costs, budgets, and leading a team in a people-centric environment. The ideal candidate is passionate about customers and has strong communication and problem-solving skills.

Ansvarsområden

  • Contribute to the creation and operational implementation of the local customer relations' action plan.
  • Support a customer-focused culture and ensure an easy buying experience.
  • Build business competence by supporting co-workers' development.
  • Implement global solutions, services, and tools for self-service.
  • Implement and follow up on activities to remove hindrances for a customer-focused experience.
  • Ensure efficient and cost-effective execution of IKEA exchanges and returns policy, and customer-friendly complaint handling.
  • Provide inspiring and motivating direction for the team.
  • Provide input to service agreements and contracts with internal and external partners.
  • Ensure balanced operational excellence to enhance the easy buying experience.

Krav

  • Passionate about customers and ensuring a positive shopping experience.
  • Reflect IKEA values.
  • Solid understanding of the home-to-home shopping experience.
  • Ability in cost and budget management.
  • Proven leadership knowledge in a people-centric organization.
  • Good communication, negotiation, and influencing skills.
  • Ability to find solutions for customer and operational issues.
  • Ability to work independently and reliably.
  • Good attention to detail, being persistent, structured, and accurate.

Önskade kvalifikationer

  • Experience working in a people-centric organization.
  • Experience in cost and budget management.
  • Experience with communication, negotiation, and influencing.

Förmåner

  • Permanent, full-time position.
  • Work in a customer-centric environment.
  • Opportunity to implement global solutions.
  • Support for co-worker development.
  • Interviews will be conducted on a rolling basis.
  • The recruitment process may close earlier than the stated deadline if a suitable candidate is found.
#Customer Relations#Retail
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Företag

IKEA

Publicerade jobb

för 5 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Gwangmyeong-Si, South Korea

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