The Job

E2E & Crisis Manager

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Nätverksadministration

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I korthet

Ericsson is seeking an E2E & Crisis Manager in Riyadh, Saudi Arabia, to lead end-to-end incident, crisis, and problem management. This role is crucial for ensuring service continuity, rapid restoration, and continuous improvement of network and service performance, minimizing customer impact during critical events.

Ansvarsområden

  • Lead service restoration during major incidents and crises.
  • Own Incident and Problem Management processes end-to-end.
  • Reduce repeat incidents and recurring service disruptions.
  • Identify and eliminate root causes impacting service stability.
  • Improve service availability, reliability, and customer experience.
  • Proactively identify and mitigate operational risks.
  • Ensure effective stakeholder communication during critical service events.
  • Drive continuous improvement of operational processes, procedures, and knowledge management.

Krav

  • Degree in Engineering (Electronics, Computer Science, Telecommunication, or equivalent).
  • 7+ years of experience in IT or Telecommunication.
  • Previous experience with improvement initiatives.
  • Strong Telecom fundamentals and understanding of Mobile Networks Architecture.
  • Analytical and synthesis capabilities.
  • Demonstrated leadership skills.

Önskade kvalifikationer

  • Data analysis, Trends and statistics knowledge.
  • Problem Solving skills.

Förmåner

  • Outstanding opportunity to use skills and imagination to push boundaries.
  • Chance to build solutions never seen before.
  • Challenging work environment with a diverse team of innovators.
  • Championing a diverse and inclusive organization is core to values.
  • Encouragement for people from all backgrounds to apply.
  • Opportunity to realize full potential as part of the Ericsson team.
  • Ericsson is a proud Equal Opportunity Employer.
#E2E#Crisis Management#Incident Management#Problem Management#Service Continuity#Network Performance#Service Performance#IT#Telecommunication#Root Cause Analysis#Risk Management#Stakeholder Communication
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Företag

Ericsson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Riyadh, Saudi Arabia

Kvalifikation

Kandidatexamen

Sökande

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