E-Commerce Manager

Logistics, Sales & Operations · Sales & Business Development · Retail Management · Customer Success

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Seeking an E-Commerce Manager to lead online sales strategy and operations. This role involves managing the e-commerce platform, optimizing sales funnels, and collaborating with cross-functional teams to enhance the customer journey. The ideal candidate will analyze KPIs and identify opportunities for growth.

JOB DESCRIPTION

Job Description

E-Commerce Manager

You will lead our e-commerce operations and strategy and be a crucial team member in driving organizational growth. For this, you will manage our online store, optimize sales funnels, and work closely with various departments to ensure an exceptional online shopping experience. This role requires a combination of strategic thinking and hands-on execution.

Objectives of the role

Developing and executing e-commerce strategies to drive online sales and enhance the customer experience.
Managing the day-to-day operations of the e-commerce platforms, including product listings, pricing, promotions, and inventory management.
Collaborating with cross-functional teams, including marketing, product, logistics, and IT, to ensure smooth e-commerce processes.
Monitoring and analysing key performance indicators (KPIs) such as traffic, conversion rates, sales, and customer satisfaction.
Optimising the website for user experience, including navigation, search functionality, and mobile responsiveness.
Managing relationships with third-party vendors, including payment gateways, logistics partners, and e-commerce platforms.
Analysing sales performance and customer behaviour to identify opportunities for improvement.

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