The Job

Dutch-Speaking Real Time Analyst (RTA) - Odido Nearshore Spain

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet

Gå med för uppdateringar

I korthet

The Real-Time Analyst (RTA) supports customer service operations by efficiently deploying agents and managing communication channels. This role involves daily agent management, performance analysis, reporting, and client communication, requiring excellent Dutch and English language skills and strong analytical abilities.

Ansvarsområden

  • Managing and monitoring real-time communication channels (phone calls).
  • Managing agents on a daily basis in collaboration with team leaders.
  • Analyzing performance and providing reports to the management team.
  • Balancing employee resources across different communication channels.
  • Providing detailed reports and quality information in the form of real-time customer service performance reports.
  • Creating and presenting regular and ad hoc reports.
  • Communicating quickly and efficiently with team leaders to achieve support targets.
  • Proposing overtime for agents when necessary, in consultation with team leaders.
  • Leading effective communication regarding resource management with the client.

Krav

  • Excellent skills in using MS Office (especially Excel).
  • Strong analytical skills and problem-solving abilities.
  • Flexibility, supportiveness, and the ability to take initiative.
  • Excellent knowledge of Dutch (C2) and English (B2).
  • Onsite role requiring work from the Alicante office.
  • Strong organizational skills, including task prioritization.
  • Well-developed judgment and decision-making skills.
  • Excellent written and verbal communication skills.
  • Enjoy supporting others and the ability to self-motivate.

Förmåner

  • Organized introduction through a structured onboarding process with dedicated mentors.
  • Access to all necessary equipment and tools.
  • An attractive salary.
  • Opportunities to grow and develop new skills.
#Operations#Customer Service
Transcom Logo

Företag

Transcom

Publicerade jobb

för 1 dag sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Alicante, Spain

Sökande

Ansök tidigt