The Job

Domain Support Specialist-IP

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Nätverksadministration · Cybersäkerhet · DevOps

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I korthet

This role is responsible for alarm analysis, operation, maintenance, troubleshooting, and change request implementation on IP nodes like routers, switches, and firewalls. You will analyze and resolve trouble tickets, manage faults, and ensure timely service restoration to meet SLAs. A good knowledge of IP networking protocols and vendor products, particularly Cisco, is required.

Ansvarsområden

  • Supervising ITSM Ticket queues to maintain MTTR.
  • Identifying root cause of P0/P1/P2/P3/P4 Incidents and recommending resolution actions.
  • Acting as the first point of contact for alarm/event/KPI related issues.
  • Collaborating with the Field Team for hardware failures and node unreachability.
  • Ensuring timely restoration of services to maintain MTTR and SLA.
  • Proactively detecting possible failures to ensure incident restoration/avoidance.
  • Performing node health checks and backups, troubleshooting deviations.
  • Sharing details for MIR & CSR to respective teams.
  • Handling 3PP/OEM, Problem Management, Data Analytics, and Customer Governance.

Krav

  • Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
  • Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
  • Knowledge of IP Security protocols - IPSEC, GRE, VPN, CGNat.
  • Familiarity with CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
  • Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
  • Product/Vendor knowledge on CISCO (mandatory) & Ericsson (preferable).
  • Good Communication & troubleshooting skills.
  • 2-5 years of relevant experience in IP Domain.
  • Working knowledge of CISCO Routers and Cisco Switches.

Förmåner

  • Outstanding opportunity to use skills and imagination to push boundaries.
  • Chance to build solutions never seen before to some of the world's toughest problems.
  • Challenged in a supportive team environment.
  • Join a team of diverse innovators.
  • Encouraging a diverse and inclusive organization is core to our values.
  • Championing diversity drives innovation and essential for future growth.
  • Encouragement for people from all backgrounds to apply and realize their full potential.
  • Ericsson is proud to be an Equal Opportunity Employer.
#IP Networking#Routers#Switches#Firewalls#Load Balancers#Security Gateways#Trouble Ticket Analysis#Fault Management#MTTR#Incident Management#Root Cause Analysis#SLA#Network Health#Data Analytics#Customer Governance#OSPF#ISIS#BGP#MPLS#VPN#CISCO#VX-LAN#4G#5G
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Företag

Ericsson

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Noida, India

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